Discover the Best Nice.Chat Alternatives for Boosting Your eCommerce Sales
Nice.Chat is an eCommerce-oriented online chat solution designed to help retailers take control of their sales funnel, from targeting and qualifying leads to active real-time sales through chat. While it offers a powerful set of features for increasing sales, you might be exploring other options that better suit your specific needs, budget, or platform requirements. This article dives into some of the best Nice.Chat alternatives available today, providing you with a comprehensive guide to enhance your customer engagement and sales.
Top Nice.Chat Alternatives
Whether you're looking for free options, robust paid platforms, or specialized features, this list covers a range of live chat and customer support solutions that can serve as excellent alternatives to Nice.Chat.
tawk.to
tawk.to is a popular freemium live chat app that enables you to monitor and chat with visitors on your website. It's an excellent Nice.Chat alternative for those seeking a cost-effective solution with broad platform support (Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, Internet Explorer, Chrome, Safari, Wordpress). Key features include chat history, customer service/support, helpdesk ticketing, online chat, and visitor tracking, making it a robust choice for businesses of all sizes.
Zendesk Chat
Zendesk Chat, formerly Zopim, offers a fast way to engage customers with live chat software. As a freemium web-based platform, it integrates seamlessly with the broader Zendesk ecosystem, bringing all your customer conversations into one place. Its focus on chat and workflow automation makes it a strong contender as a Nice.Chat alternative for businesses prioritizing streamlined support.
Plumm
Plumm provides a single collaborative customer support dashboard for all your projects, allowing you to chat with customers and team members within one workspace. This commercial SaaS solution stands out as a Nice.Chat alternative due to its features like customer support, helpdesk ticketing, real-time collaboration, shared inbox, live chat, and team messaging, ideal for teams seeking unified communication.
LiveZilla
LiveZilla is a next-generation freemium live help and support system that connects you to your website visitors, offering live chats and website monitoring. As a web-based platform with a strong focus on customer support, LiveZilla is a viable Nice.Chat alternative for businesses looking for a dedicated solution to engage their online audience.
Pure Chat
Pure Chat allows you to see who's on your website in real-time and initiate live chat conversations. This freemium solution, available on Web, Android, iPhone, Android Tablet, iPad, and Kindle Fire, offers features like chat, customer service, customer support, live chat, and visitor tracking. It's a great Nice.Chat alternative for businesses that value proactive engagement and real-time insights into their website visitors.
Live Chat 3
Live Chat 3 facilitates real-time conversations with website visitors, aiming to provide faster and more efficient customer assistance than email or phone. This commercial, self-hosted platform with broad OS support (Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, iPad) boasts features like Captcha Recognition, Chat Bot, FAQ Automation, Integrated File Sharing, IP Address Blacklist, Live Chat, Live Push Notifications, Multiple languages, Smart Search, and Transcript Search, making it a feature-rich Nice.Chat alternative for those seeking extensive customization and control.
GetInChat
GetInChat enables live chat conversations with website visitors, designed to impress customers and foster loyalty. This commercial platform, accessible on Mac, Windows, Linux, Web, Android, iPhone, Android Tablet, and iPad, offers integrated chat, customer service, customer support, and live chat features. It serves as a strong Nice.Chat alternative for businesses focused on enhancing customer loyalty through direct engagement.
Zent.io
Zent.io is a commercial multichannel Contact Center Cloud Software that unifies chat, phone, and email into a single interface. Available on Mac, Windows, Linux, and Web, it features call recording, customer service, customer support, knowledge base, knowledge management, live chat, real-time collaboration, and voice chat. For businesses requiring a comprehensive communication hub beyond just chat, Zent.io is an excellent Nice.Chat alternative.
Verloop
Verloop is a freemium web-based multi-channel customer support and engagement automation chat system that connects Facebook, app, and web chat to one platform. With features like FAQ Automation, Chat Bot, Facebook Messenger integration, Lead Generation, and Live Chat, Verloop serves as a robust Nice.Chat alternative, particularly for those looking to automate and streamline their customer interactions across various channels.
LiveChat
LiveChat is a powerful yet user-friendly commercial live chat and help desk software solution offered in a SaaS model. Available on Mac, Windows, Web, Android, iPhone, and iPad, it helps eCommerce owners convert website visitors into customers. Its extensive features include Canned responses, Chat Bot, Custom widgets, Email automation, Helpdesk ticketing, Integration with CRMs, Customizable interface, Encrypted chat, Knowledge base, and Live Chat, making it a premier Nice.Chat alternative for comprehensive customer engagement and support.
Choosing the right live chat solution is crucial for eCommerce success. Each of these Nice.Chat alternatives offers unique strengths in terms of features, pricing, and platform compatibility. We encourage you to explore each option further to find the best fit that aligns with your business goals, customer engagement strategy, and budget.