Top IMsupporting Alternatives for Enhanced Live Chat & Customer Support
IMsupporting has long been a go-to for UK businesses seeking web-based live chat solutions to boost sales and provide customer support. With its focus on instant access, SSL encryption, real-time visitor monitoring, and a comprehensive ticketing system, it's a solid choice. However, as businesses evolve and their needs become more specialized, exploring IMsupporting alternative solutions becomes essential. Whether you're looking for different pricing models, more niche features, or integrations, a wealth of options exist.
Best IMsupporting Alternatives
Finding the perfect live chat and customer support software depends on your unique business requirements. Here's a look at some of the best alternatives to IMsupporting, each offering distinct advantages.
Intercom
Intercom is a comprehensive customer messaging platform designed for sales, marketing, and support, making it a robust IMsupporting alternative. Available as a commercial web, Android, and iPhone application, it offers features like email automation, encrypted chat, knowledge base structuring, live chat, onboarding tools, and detailed user profiles, providing a holistic approach to customer engagement.
Userlike
Userlike stands out as a strong IMsupporting alternative, offering free live chat and customer messaging software for web and messaging support. It connects with customers on your website, Facebook Messenger, and WhatsApp. Available as a freemium web and SaaS solution, Userlike includes features such as chat bots, real-time analytics, customer support, support for multiple users, a user-friendly interface, live chat, and WhatsApp integration.
Zendesk Chat
Zendesk Chat, formerly Zopim, provides a fast way to engage customers with live chat software, making it a powerful IMsupporting alternative. As a freemium web-based platform, it integrates all your customer conversations into one place. Key features include live chat and workflow automation, streamlining your customer service operations.
Chatwoot
Chatwoot is an excellent open-source IMsupporting alternative, positioned as a robust competitor to Intercom, Zendesk, and Drift. It is a free, open-source, and self-hosted solution. Chatwoot provides an agent dashboard, a customizable chat widget, CRM capabilities, customer service, customer support, and live chat features, making it ideal for those seeking flexibility and control.
Smartsupp
Smartsupp offers live chat for websites and webshops, allowing you to start personal conversations and convert visitors into customers, serving as a comprehensive IMsupporting alternative. It's a freemium SaaS solution available on web, Android, iPhone, Windows Phone, and iPad. Features include user session recording, visitor recording, automatic messages, canned responses, chat bots, customer feedback, mobile apps, and detailed statistics and reports.
Plumm
Plumm offers a single collaborative customer support dashboard for all your projects, making it a viable IMsupporting alternative for team collaboration. This commercial SaaS solution enables chat with customers and team members from a single workspace, integrating email. Key features include customer support, helpdesk ticketing, real-time collaboration, a shared inbox, live chat, and team messaging.
Kayako
Kayako provides effortless customer service software that helps teams be more productive and build customer loyalty, making it a strong IMsupporting alternative for multi-channel support. This commercial platform is available on Mac, Windows, Linux, web, Android, iPhone, and more. It offers support via email, live chat, Facebook, and Twitter, with features like CRM, customer service, and a knowledge base.
Chaport
Chaport is a beautiful, simple live chat solution with premium quality and an affordable price, serving as an effective IMsupporting alternative. Designed as a modern messenger, it has a single app for operators and is available as a freemium solution on Mac, Windows, web, Android, and iPhone. Features include Facebook and Telegram integration, GDPR compliance, multiple languages, WordPress integration, customer support, and live chat, even working offline.
ProProfs Chat
ProProfs Chat is an online live chat software that allows businesses to offer instant support and engage with website visitors, making it a robust IMsupporting alternative. This commercial platform is available across various operating systems including Mac, Windows, Linux, Android, and iPhone. Key features include live chat, proactive chat, visitor tracking, integration with CRMs, customer support, and detailed statistics and reports.
Visitlead Live Chat
Visitlead offers a brand new live chat solution with unique features to interact and communicate with your website visitors, providing a comprehensive IMsupporting alternative. This commercial platform is available on Mac, Windows, Linux, Chrome OS, Android Tablet, and iPad. It offers much more than just live chat, focusing on customer service and customer support to enhance online engagement.
Each of these IMsupporting alternatives offers a unique set of features, pricing, and platform availability. Whether you prioritize open-source flexibility, advanced analytics, comprehensive CRM integration, or a specific communication channel, carefully evaluating these options will help you find the best live chat and customer support solution to meet your business's evolving needs.