Top Zendesk Chat Alternatives: Find Your Perfect Live Chat Solution
Zendesk Chat (formerly Zopim) has long been a popular choice for businesses seeking a simple live chat widget to engage with website visitors and drive sales. Its easy setup, requiring just a single line of script, and browser-based access have made it a convenient solution for many. However, as business needs evolve and new technologies emerge, many are now exploring a Zendesk Chat alternative that might offer more robust features, better pricing, or a different approach to customer communication. This guide will help you discover the best live chat solutions available.
Best Zendesk Chat Alternatives
Looking for a live chat solution that goes beyond the basics or offers a unique set of features? Here are some top contenders that provide excellent alternatives to Zendesk Chat, catering to various business sizes and requirements.
HelpCrunch
HelpCrunch is an excellent Zendesk Chat alternative, offering an all-in-one customer platform that includes modern live chat, email marketing automation, and ticketing software. It's a commercial Software as a Service (SaaS) solution available on Web, Android, and iPhone, making it a comprehensive choice for businesses looking for integrated communication tools. Key features include email automation, automatic messages, Slack integration, CRM capabilities, and pricing per agent.
tawk.to
tawk.to stands out as a strong freemium Zendesk Chat alternative, allowing you to monitor and chat with visitors on your website or from a customizable page. It's widely accessible across Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, and various browsers. Its free tier, while ad-supported, offers robust features like chat history, customer service, helpdesk ticketing, and visitor tracking, making it a very cost-effective option for small businesses.
Userlike
Userlike offers free live chat and customer messaging software, serving as a flexible Zendesk Chat alternative for web and messaging support. It's a freemium SaaS solution available on the Web, allowing businesses to connect with customers on their website, Facebook Messenger, and WhatsApp. Notable features include chat bots, real-time analytics, support for multiple users, live broadcasting, and SMS messaging, making it a versatile communication platform.
Lime Talk
Lime Talk is a straightforward commercial web-based application that serves as an effective Zendesk Chat alternative for quick integration of a chat widget onto your site. It allows for immediate communication with website visitors, focusing on core live chat and customer support functionalities. It's ideal for businesses seeking a simple, no-frills chat solution.
Intercom
Intercom is a robust commercial Zendesk Chat alternative, providing customer messaging apps for sales, marketing, and support, all connected on one platform. Available on Web, Android, and iPhone, it's a comprehensive SaaS solution. Features like email automation, encrypted chat, knowledge base structuring, live chat, and user profiles make it a powerful tool for businesses aiming for holistic customer engagement.
Smartsupp
Smartsupp offers live chat for websites and webshops, making it a great freemium Zendesk Chat alternative focused on turning visitors into customers. It’s available on Web, Android, iPhone, Windows Phone, and iPad, with both Self-Hosted and SaaS options. Key features include user session recording, automatic messages, canned responses, chat bots, customer feedback, and Facebook integration, providing a detailed view of customer interactions.
Mibew
Mibew Messenger, also known as Open Web Messenger, is a free and open-source Zendesk Chat alternative written in PHP and MySQL. It's a self-hosted solution compatible with Mac, Windows, and Linux. This makes it an ideal choice for businesses seeking full control over their live chat environment. Features include bots, chat bots, and Telegram Bot integration, offering a customizable and flexible chat solution.
Crisp
Crisp is a freemium Zendesk Chat alternative designed for entrepreneurs, allowing quick setup of a chatbox in just one minute. It's accessible on Mac, Windows, Linux, Web, Android, and iPhone. Crisp provides essential features like customer support, integrated chat, a knowledge base, and unlimited users, making it a scalable option for growing businesses.
Olark
Olark is a commercial web-based Zendesk Chat alternative packed with features to customize and manage your live chat experience. It focuses on being simple yet comprehensive, offering strong customer support and online chat functionalities. Olark is a solid choice for businesses that prioritize ease of use alongside a rich feature set for live chat.
LiveAgent
LiveAgent Helpdesk is a multi-channel customer support solution and a powerful Zendesk Chat alternative. It's a commercial SaaS solution available on Web, Android, iPhone, Android Tablet, and iPad, supporting customer interactions through voice, email, live chat, Facebook, Twitter, and contact forms. With features like modern live chat, call recording, CRM, helpdesk ticketing, and a knowledge base, LiveAgent is ideal for businesses needing an integrated support system.
Choosing the right Zendesk Chat alternative depends heavily on your specific business needs, budget, and desired features. Whether you prioritize an all-in-one solution, a free open-source option, or a specialized messaging platform, there's a perfect fit waiting for you. Explore these alternatives and find the live chat software that best empowers your customer engagement strategy.