Discover the Best LiveAgent Alternatives for Superior Customer Support
LiveAgent Helpdesk is a robust, multi-channel customer support solution lauded for its ability to consolidate interactions across voice, email, live chat, Facebook, Twitter, and contact forms into a single, user-friendly interface. While powerful, businesses often seek a LiveAgent alternative due to varying needs, budget constraints, or specific feature requirements. Whether you're looking for a more specialized tool, a more affordable option, or simply a different approach to customer service, there are numerous excellent platforms available.
Top LiveAgent Alternatives
Finding the right customer support software is crucial for building strong customer relationships and streamlining your operations. Here are some of the best LiveAgent alternatives that offer diverse features and cater to different business sizes and needs.
tawk.to
tawk.to is a popular LiveAgent alternative, particularly for those prioritizing live chat. It's a freemium live chat app that enables you to monitor and chat with website visitors, available across multiple platforms including Mac, Windows, Linux, Web, Android, iPhone, and Chrome OS. Its key features include chat history, customer service, customer support, helpdesk ticketing, online chat, and visitor tracking.
Freshdesk
Freshdesk is an award-winning online help desk software that serves as a comprehensive LiveAgent alternative, offering support over email, phone, web, Twitter, and even your company's Facebook page. It's available on Freemium, Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, and iPad. Notable features include ad-free experience, ads monitoring, automatic customer engagement, customer feedback, and robust team collaboration tools.
UseResponse
UseResponse is a highly customizable community feedback and support software that stands out as a versatile LiveAgent alternative. It can be self-hosted as a PHP script or used as a SaaS cloud solution. Its strengths lie in its comprehensive features like customizable options, helpdesk ticketing, Kanban boards, product roadmap management, live chat, knowledge base, and support for multiple languages and brands.
Intercom
Intercom offers customer messaging apps for sales, marketing, and support, all connected on one platform, making it a strong LiveAgent alternative for unified customer communication. It's a commercial platform available on Web, Android, and iPhone. Key features include email automation, encrypted chat, knowledge base structuring, live chat, onboarding, and detailed user profiles.
((OTRS)) Community Edition
((OTRS)) Community Edition is a compelling open-source LiveAgent alternative, offering a free ticketing and process automation suite. It's available on Mac, Linux, Web, and Self-Hosted environments, built on Perl. Its robust features include SLA management, customer support, email notifications, helpdesk ticketing, knowledge base, SOAP API, task management, and workflow automation.
Zammad
Zammad is a free and open-source LiveAgent alternative, providing a web-based helpdesk/customer support system for managing communication across various channels like telephone, Facebook, and more. It's primarily for Linux and self-hosted deployments. Features include email tracking, SLA, auto-responder, customization, REST API, Facebook and Twitter integration, and an integrated chat.
Zendesk
Zendesk is a widely recognized commercial LiveAgent alternative, offering on-demand help desk software covering customer support, trouble tickets, and knowledge base. It's a web-based SaaS solution available on Android, iPhone, Blackberry, and iPad. Its strengths lie in comprehensive customer support, integrated forums, and an extensive knowledge base.
Userlike
Userlike offers free live chat and customer messaging software, serving as a solid LiveAgent alternative for web and messaging support. It's a Freemium, web-based SaaS platform that allows connection with customers on your website, Facebook Messenger, and WhatsApp. Key features include chatbots, real-time analytics, support for multiple users, live broadcasting, and WhatsApp integration.
UserVoice
UserVoice is a commercial LiveAgent alternative focused on turning customer feedback into action through community platforms. Available on Web, Android, iPhone, and iPad, it empowers customers to share ideas and vote, and allows companies to respond and implement. Features include suggestion voting, customer feedback, in-app voting, and WordPress integration.
Get Satisfaction
Get Satisfaction is a commercial web-based LiveAgent alternative that specializes in community platforms to foster engaging customer experiences through online conversations. Its main features revolve around customer feedback and CRM functionalities, making it ideal for businesses seeking to build a strong community around their products and services.
The ideal LiveAgent alternative will depend on your specific budget, desired features, and overall customer support strategy. By exploring these diverse options, you can find the perfect fit to enhance your customer interactions and streamline your support operations.