Top UserVoice Alternatives for Better Customer Feedback
UserVoice has long been a go-to platform for businesses looking to gather customer feedback, share ideas, and engage their community. Its core strength lies in allowing customers to vote on submitted ideas, helping companies prioritize what matters most. However, businesses often seek a UserVoice alternative for various reasons, including specific feature requirements, pricing models, or a desire for deeper customization. This article explores the best alternatives to UserVoice, offering diverse options to suit different organizational needs.
Top UserVoice Alternatives
Whether you're looking for a free solution, a self-hosted option, or a robust platform with advanced features, this list provides excellent alternatives to UserVoice for managing customer feedback and support.
UseResponse
UseResponse is a powerful UserVoice alternative that offers customizable Community Feedback and Support Software. It's available as a Commercial solution, usable on the Web, and can even be Self-Hosted as a PHP script, providing excellent flexibility. Key features include Helpdesk ticketing, Kanban boards, Product Roadmap Management, Canned responses, Live Chat, and extensive customization options, making it ideal for comprehensive customer service and feedback management.
UserReport
UserReport is a free, web-based UserVoice alternative focused on online surveys and user feedback. It offers a simple way for website owners to collect feedback with an online feedback button and forum. Its features include CrowdSourced feedback and multi-language support, making it a great choice for those seeking a straightforward, no-cost solution.
Freshdesk
Freshdesk is an award-winning help desk software that serves as a robust UserVoice alternative, allowing customer support across multiple channels like email, phone, web, and social media. It operates on a Freemium model with various paid tiers and is available across multiple platforms including Mac, Windows, Linux, Web, Android, and iOS. Its features include automatic customer engagement, customer feedback tools, and strong team collaboration capabilities, offered as Software as a Service.
Zendesk
Zendesk is a widely recognized Commercial, web-based help desk software and a strong UserVoice alternative. It provides comprehensive customer support, trouble ticketing, and a knowledge base without requiring installation. Available on Android, iPhone, Blackberry, and iPad, Zendesk features robust customer support tools and integrated forums, all delivered as Software as a Service.
PHPBack
PHPBack is a Free and Open Source web application that serves as an excellent UserVoice alternative for self-hosted solutions. Built with PHP/MySQL, it can be easily implemented into your website, empowering customers to communicate their ideas for improvement. It supports Mac, Windows, and Linux environments and focuses on customer support and suggestion voting.
UserEcho
UserEcho is a Commercial web-based UserVoice alternative that enables quick creation of modern customer support communities. It includes a support forum with voting capabilities, similar to UserVoice, and offers UI customization, customer feedback tools, CRM, knowledge management, and live chat, all as a Software as a Service solution available on iPhone and iPad.
idea.informer
idea.informer is a Free, web-based idea forum that closely resembles UserVoice or Get Satisfaction. It allows for individual forums to be created as subdomains and provides a widget for website integration. Its primary features are customer feedback and forums, making it a simple yet effective alternative.
Get Satisfaction
Get Satisfaction is a Commercial, web-based community platform that serves as a UserVoice alternative by fostering online conversations and engaging customer experiences. It focuses on customer feedback and integrates CRM functionalities, helping companies build strong customer relationships around their products and services.
Nolt
Nolt is a Commercial, web-based UserVoice alternative designed for collecting crowdsourced feedback from various groups like customers, employees, or friends. It stands out with features like Single Sign-On, Shareable Roadmaps, Slack integration, anonymous commenting and voting, custom domains, and integration with GitHub and Trello, making it highly versatile for product roadmap management and suggestion voting.
LiveAgent
LiveAgent Helpdesk is a Commercial, multi-channel customer support solution that serves as an alternative to UserVoice, particularly for comprehensive service. Available on Web, Android, and iOS, it allows businesses to serve customers via voice, email, live chat, and social media. Key features include modern live chat, call recording, CRM, gamification, helpdesk ticketing, and an integrated knowledge base, making it a robust option for holistic customer service.
Choosing the right UserVoice alternative depends on your specific business needs, budget, and desired features. By exploring the options above, you can find a platform that empowers your customers and streamlines your feedback process effectively.