The Best LiveChat Alternatives for Superior Customer Engagement
LiveChat has established itself as a prominent player in the live chat and help desk software arena, empowering businesses to connect with customers in real-time. However, a one-size-fits-all solution rarely exists, and businesses often seek alternatives that better align with their specific needs, budget, or feature requirements. Whether you're looking for different pricing models, a broader set of integrations, or unique customer engagement functionalities, exploring LiveChat alternatives can unlock new possibilities for enhancing your customer support and sales strategies. This list contains a total of 25+ apps similar to LiveChat.
Top LiveChat Alternatives
Finding the perfect LiveChat alternative can significantly boost your customer service efficiency and overall business growth. Dive into our curated list of top contenders, each offering unique strengths to cater to diverse business demands.
HelpCrunch
HelpCrunch is an all-around communication platform for customer service and sales, making it a robust LiveChat alternative. It's a Commercial, Web, Android, iPhone, and SaaS solution that combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation. Key features include email automation, integrated chat, Slack integration, CRM, and customizable options, offering a comprehensive suite for customer engagement.
tawk.to
tawk.to is a popular Freemium LiveChat alternative that allows you to monitor and chat with website visitors. Available on Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, and various browsers, it offers features like chat history, customer service, customer support, helpdesk ticketing, online chat, and visitor tracking. While the core features are free, a paid subscription removes advertisements and allows for custom branding.
Freshdesk
Freshdesk is an award-winning online help desk software that serves as an excellent LiveChat alternative. It's a Freemium solution accessible on Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, Android Tablet, iPad, and Google Apps. Freshdesk allows support over email, phone, web, Twitter, and Facebook, with features like ad-free experience, automatic customer engagement, customer feedback, and team collaboration.
Userlike
Userlike is a Freemium, Web-based, and SaaS live chat software focused on winning and nurturing customers across messaging channels. As a strong LiveChat alternative, it helps raise customer satisfaction, connects chatbots for automation, allows answering chats from a central Message Center, and offers extensive customization. Features include a chat bot, real-time analytics, customer support, and WhatsApp integration.
Intercom
Intercom is a Commercial, Web, Android, and iPhone platform that stands out as a powerful LiveChat alternative by showing you who is using your product and facilitating personalized communication. It offers targeted, behavior-driven email and in-app messages via a help widget. Key features include email automation, encrypted chat, knowledge base structuring, live chat, onboarding, and user profiles.
Zendesk
Zendesk offers on-demand help desk software and is a comprehensive LiveChat alternative. This Commercial, Web, Android, iPhone, Blackberry, and iPad solution covers customer support, trouble tickets, and knowledge base. It's a web-based platform with an elegant support ticket system and a self-service customer support platform, featuring forums and a robust knowledge base.
Lime Talk
Lime Talk is a Commercial, Web-based online application that provides an easily embeddable chat widget, making it a straightforward LiveChat alternative. It allows quick communication with website visitors to increase sales and provide better customer support. Lime Talk is very easy to implement, fully customizable, and offers a free tier with limited functionality, featuring chat, customer support, and live chat.
Crisp
Crisp is a freshly designed Freemium LiveChat alternative available on Mac, Windows, Linux, Web, Android, and iPhone. It focuses on a crisp chat experience, seamless email-to-chat and chat-to-email transitions, and file sharing. Crisp provides customer support, an integrated chat, a knowledge base, online chat, unlimited users, and user profiles with location, making it a flexible choice for businesses.
Help Scout
Help Scout is a Commercial, Web, and iPhone-based LiveChat alternative that scales like a help desk but offers a personalized customer experience akin to normal email. It eliminates the need for clunky ticket portals and login credentials, focusing on clutter-free features for teams of all sizes. Features include customer feedback, CRM, customer service, customer support, and a knowledge base.
Zendesk Chat
Zendesk Chat, formerly Zopim, is a Freemium, Web-based LiveChat alternative designed to simplify direct sales to website visitors. It boasts an easy, 60-second setup and requires only one line of script on your website HTML to function. Key features include chat, live chat, and workflow automation, making it a straightforward and efficient solution for customer engagement.
With a plethora of robust LiveChat alternatives available, you have the flexibility to choose a solution that perfectly aligns with your business objectives, technical capabilities, and budget. Evaluate the features, platform compatibility, and pricing models of each to find the ideal fit for enhancing your customer interactions and driving growth.