Discover the Best Help Scout Alternatives for Superior Customer Support
Help Scout is renowned for its personalized customer experience, offering a clutter-free help desk that feels more like a direct email exchange than a clunky ticket portal. It's designed to keep teams of all sizes on the same page, boasting features like best-in-class reporting, an integrated knowledge base, and robust integrations. Used by companies like KissMetrics and Buffer, Help Scout excels at delivering delightful customer service. However, various reasons might lead you to explore a Help Scout alternative, whether it's pricing, specific feature needs, or a desire for open-source flexibility.
Top Help Scout Alternatives
If you're seeking a different solution to manage your customer support, look no further. We've compiled a list of excellent Help Scout alternatives that offer diverse features, pricing models, and deployment options to fit your unique requirements.
osTicket
osTicket is a lightweight, open-source support solution that offers a built-in customer portal and a rich admin dashboard for easy ticket management. It's a fantastic Help Scout alternative for those seeking a free and self-hosted option, running on Windows, Linux, and Web platforms with PHP and MySQL Community Edition. Key features include customer support, helpdesk ticketing, and task management, making it a robust choice for managing inquiries.
Freshdesk
Freshdesk is an award-winning online help desk software that allows you to support customers across multiple channels including email, phone, web, and social media. As a freemium and commercial Help Scout alternative, it offers extensive platform support including Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, and iPad. Its features range from automatic customer engagement and customer feedback tools to comprehensive team collaboration capabilities, all delivered as a SaaS solution.
Front
Front stands out as a unique Help Scout alternative by integrating with tools you already use, acting as the first email management software for teams. This commercial solution is available on Mac, Windows, Linux, Web, Android, and iPhone. Key features include a shared inbox, comment sections for internal collaboration, email tracking, real-time collaboration, and overall robust team collaboration, making it ideal for teams looking to streamline communication.
Zammad
Zammad is a feature-rich, web-based open-source helpdesk and customer support system. As a free and self-hosted Help Scout alternative, it's particularly strong for Linux users and offers comprehensive customer communication management across various channels like telephone and social media. Notable features include email tracking, SLA management, auto-responders, a customizable interface, REST API, integrated chat, knowledge base, and integrations with Facebook, Twitter, and Slack, powered by Ruby.
Zendesk
Zendesk offers comprehensive on-demand help desk software as a commercial, web-based solution, serving as a powerful Help Scout alternative for customer support, trouble ticketing, and knowledge management. It boasts wide platform support including Web, Android, iPhone, Blackberry, and iPad. Its key features include extensive customer support capabilities, integrated forums, and a robust knowledge base, all delivered as a seamless Software as a Service.
InvGate Service Desk
InvGate Service Desk is a web-based ITIL-ready solution known for its unprecedented user interface and code-free configuration. This commercial Help Scout alternative supports Mac, Windows, Linux, Web, Android, iPhone, and iPad. It's ideal for managing Incident, Problem, Change, Asset, and Knowledge, offering highly configurable features to meet complex service desk needs.
OpenSupports
OpenSupports is a free and open-source ticket system designed to help you manage customer inquiries through a streamlined ticketing process. As a self-hosted Help Scout alternative, it focuses on core customer support functionalities including helpdesk ticketing, task management, and a wiki. It's a straightforward and cost-effective option for managing customer communication.
HelpCrunch
HelpCrunch is an all-in-one customer platform for small businesses and startups, offering a modern live chat, email marketing automation, and ticketing software. This commercial SaaS Help Scout alternative is available on Web, Android, and iPhone. Its comprehensive features include automatic messages, integrated chat, CRM, customizable options, email tracking, and Slack integration, making it a powerful tool for customer engagement and support.
JitBit Helpdesk
JitBit Helpdesk is a ticketing software designed for customer service teams, excelling at tracking support requests and offering full mailbox integration. This commercial Help Scout alternative runs on Windows, Web, Android, and iPad. Its key features include text chat, customer support, and a knowledge base, providing a straightforward solution for managing support tickets efficiently.
Plumm
Plumm offers a single collaborative customer support dashboard for all your projects, allowing you to chat with customers and team members within a unified workspace. As a commercial SaaS Help Scout alternative, it provides features like customer support, helpdesk ticketing, real-time collaboration, a shared inbox, and live chat. It's an excellent choice for teams seeking a highly integrated and collaborative communication platform.
Choosing the right customer support software is crucial for your business. While Help Scout offers a fantastic experience, these alternatives provide diverse features, pricing, and deployment options to cater to specific needs. We encourage you to explore each option in detail and select the one that best aligns with your team's workflow and your customers' expectations.