Top HelpShift Alternatives for Superior Customer Support
HelpShift is a robust platform known for delivering scalable customer service within mobile apps and websites, acting as a CRM for mobile customer conversations. While effective, businesses often seek alternatives that better align with their specific needs, whether it's for different feature sets, pricing models, or platform compatibility. This guide explores the best HelpShift alternative options available, helping you find the perfect fit for your customer support strategy.
Best HelpShift Alternatives
Finding the right customer service software can significantly impact customer satisfaction and operational efficiency. Here’s a detailed look at top contenders that offer compelling alternatives to HelpShift, each bringing unique strengths to the table.
Freshdesk
Freshdesk is an award-winning online help desk software, offering comprehensive customer support across email, phone, web, and even Twitter. It's a fantastic HelpShift alternative due to its broad platform support (Freemium, $, $ $, Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, Android Tablet, iPad, Google Apps) and a rich set of features including ad-free experience, automatic customer engagement, customer feedback tools, and team collaboration capabilities, making it ideal for diverse support needs.
UseResponse
UseResponse provides customizable Community Feedback and Support Software, available as a self-hosted PHP script or a SaaS cloud solution. As a HelpShift alternative, it stands out with its robust feature set for helpdesk ticketing, Kanban boards, product roadmap management, live chat, and a strong focus on community-based support and customer feedback. Its flexible customizations and multi-language support (including German) make it highly adaptable for various business requirements.
Zendesk
Zendesk is a leading web-based help desk software offering on-demand solutions for customer support, trouble ticketing, and knowledge base management. Its no-install, no-worries approach makes it a convenient HelpShift alternative, accessible across Web, Android, iPhone, Blackberry, and iPad. Key features include comprehensive customer support, integrated forums, and an extensive knowledge base, making it a powerful SaaS solution for businesses of all sizes.
UserVoice
UserVoice is an excellent HelpShift alternative for businesses focused on turning customer feedback into actionable insights. Its platform (Commercial, Web, Android, iPhone, Android Tablet, iPad) facilitates idea sharing, voting, and responsive implementation. Features like suggestion voting, in-app voting, and multi-language support (including German) make it ideal for collecting and acting on customer feedback, complemented by strong customer support and WordPress integration.
UserReport
UserReport is a free online service for website owners to conduct quick surveys and gather user feedback through an online feedback button and forum. As a free HelpShift alternative, it excels in crowd-sourced feedback and integrates with Google Analytics, offering multi-language support and focusing on email deliverability, making it a great choice for businesses seeking cost-effective feedback solutions.
Get Satisfaction
Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations. As a Commercial, Web-based HelpShift alternative, it specializes in customer feedback and CRM functionalities, enabling businesses to build strong communities around their products and services and gather valuable insights directly from their users.
HelpCrunch
HelpCrunch is an all-in-one customer platform for small businesses and startups, combining modern live chat, email marketing automation, and ticketing software. This SaaS HelpShift alternative (Commercial, Web, Android, iPhone) offers features like automatic messages, integrated chat, customizable interfaces, email tracking, and Slack integration, making it a comprehensive tool for streamlined customer communication and support.
UserEcho
UserEcho enables businesses to create modern communities for customer support quickly, featuring a support forum with voting capabilities. As a Commercial, Web-based, SaaS HelpShift alternative (iPhone, iPad), it offers UI customization, strong customer feedback tools, CRM functionalities, knowledge management, and live chat, empowering businesses to build engaging and supportive online communities.
idea.informer
Idea Informer is a free, web-based idea forum similar to UserVoice or Get Satisfaction, allowing individual forums to be created as subdomains. As a free HelpShift alternative, it provides widgets for integration and focuses on customer feedback and forums, making it an excellent choice for businesses looking to collect and manage ideas from their user base without significant investment.
Survicate
Survicate is an all-in-one customer feedback software that allows businesses to collect insights across all digital touchpoints. This Freemium, Web-based HelpShift alternative (Android, iPhone, Android Tablet, iPad) offers advanced targeting, behavioral targeting, pop-up surveys, NPS, real-time analytics, and integrations with tools like Salesforce and Marketo, making it a comprehensive solution for deep customer understanding and conversion rate optimization.
The landscape of customer support software is diverse, offering many powerful HelpShift alternative options. By carefully evaluating each platform's features, pricing, and compatibility with your existing infrastructure, you can find the ideal solution to enhance your customer service operations and foster stronger customer relationships.