The Best SmarterTrack Help Desk 7 Alternatives for Enhanced Support
SmarterTrack 7.x is a robust help desk application designed for tracking, managing, and reporting on customer service and communications, encompassing sales and support issues. While it offers powerful features for businesses to manage communications globally from a web browser, desktop, tablet, or mobile device, organizations often seek alternatives due to evolving needs, specific feature requirements, or platform preferences. This guide explores top SmarterTrack Help Desk 7 alternative solutions that can elevate your customer support.
Top SmarterTrack Help Desk 7 Alternatives
Whether you're looking for open-source flexibility, advanced integrations, or a more tailored user experience, these alternatives offer compelling reasons to consider them for your customer service operations.
osTicket
osTicket is a lightweight, open-source support solution that serves as an excellent SmarterTrack Help Desk 7 alternative. It features a built-in customer portal and a rich admin dashboard for easy ticket management. As a free, open-source platform available for Windows, Linux, and Web, it's self-hosted and built on PHP and MySQL Community Edition, offering features like customer support, Dockerized deployment, helpdesk ticketing, and task management.
Freshdesk
Freshdesk is an award-winning online help desk software that makes an ideal SmarterTrack Help Desk 7 alternative, allowing you to support customers over email, phone, web, Twitter, and more. It operates on a freemium and commercial model, available across Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, Android Tablet, and iPad. Its features include ad-free experience, ads monitoring, automatic customer engagement, customer feedback, customer service, customer support, SaaS capabilities, and team collaboration.
UseResponse
UseResponse is a highly customizable Community Feedback and Support Software, providing a robust SmarterTrack Help Desk 7 alternative. It can be installed on your server as a PHP script or used as a Cloud SaaS. Key features include customizable options, helpdesk ticketing, Kanban boards, product roadmap management, task assignments, canned responses, chat, community-based support, customer feedback, live chat, knowledge base, multiple languages, multibrand support, SLA, and Slack integration.
((OTRS)) Community Edition
((OTRS)) Community Edition is a free, open-source version of OTRS, making it a compelling SmarterTrack Help Desk 7 alternative for those seeking open-source flexibility. This ticketing and process automation suite helps service teams improve communication and customer support. It's available for Mac, Linux, and Web, is self-hosted, and built on Perl. Features include SLA, customer support, email notifications, helpdesk ticketing, knowledge base, SOAP API, task management, and workflow automation.
Zendesk
Zendesk offers on-demand help desk software covering customer support, trouble tickets, and a knowledge base, presenting a popular commercial SmarterTrack Help Desk 7 alternative. It's a web-based solution with no installation required, available for Web, Android, iPhone, Blackberry, and iPad. Its robust features include comprehensive customer support, forums, knowledge base, and Software as a Service delivery.
UserVoice
UserVoice communities provide an easy way to turn customer feedback into action, serving as a powerful commercial SmarterTrack Help Desk 7 alternative, especially for feedback management. It's web-based and available on Android, iPhone, Android Tablet, and iPad. Features include suggestion voting, customer feedback, customer support, in-app voting, multiple languages, and WordPress integration.
UserReport
UserReport is a free online service for website owners to create quick surveys and collect user feedback with an online feedback button and forum. As a free, web-based platform, it stands out as a unique SmarterTrack Help Desk 7 alternative for gathering insights. Features include crowdsourcing, customer feedback, email deliverability, apps with Google Analytics Integration, and multiple languages.
Help Scout
Help Scout scales like any other help desk but offers a personalized customer experience akin to a normal email, making it a strong commercial SmarterTrack Help Desk 7 alternative. Customers don't need to confront a clunky ticket system. It's web-based and available on iPhone. Features include customer feedback, CRM, customer service, customer support, and a knowledge base.
Get Satisfaction
Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations, providing a community-focused commercial SmarterTrack Help Desk 7 alternative. It's a web-based solution with features like customer feedback and CRM capabilities.
InvGate Service Desk
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface, serving as a comprehensive commercial SmarterTrack Help Desk 7 alternative. It offers code-free configuration for Incident, Problem, Change, Asset & Knowledge management. Available for Mac, Windows, Linux, Web, Android, iPhone, Android Tablet, and iPad, its primary feature is its configurability.
The landscape of help desk software is rich with options, each offering unique strengths. By exploring these SmarterTrack Help Desk 7 alternative solutions, you can find the perfect fit to enhance your customer support operations and streamline your internal communications.