Discover the Best Awesome Support Alternatives for Your Business
Awesome Support stands out as a highly versatile and feature-rich help-desk plugin for WordPress, offering over 200 functionalities suitable for a vast array of industries and use cases, from design agencies to real estate and even medical coaches. It can function as an external or internal help-desk, handle appointment scheduling, track tasks, and much more, either as a WordPress plugin or a SaaS solution. However, even the most comprehensive software might not be the perfect fit for everyone. This guide explores the best Awesome Support alternative options available, helping you find the ideal customer support solution tailored to your specific business needs.
Top Awesome Support Alternatives
Whether you're looking for an open-source solution, a cloud-based service, or something with a unique feature set, there's an Awesome Support alternative out there that can elevate your customer service operations. Let's delve into some of the leading contenders.
osTicket
osTicket is a lightweight, open-source support solution that serves as an excellent Awesome Support alternative for those seeking a free, self-hosted option. Available on platforms like Windows, Linux, and Web, it features a built-in customer portal and a rich admin dashboard for efficient ticket management. It's built with PHP and offers features like customer support, helpdesk ticketing, and task management, making it a robust choice for businesses valuing flexibility and control.
Freshdesk
Freshdesk is an award-winning, online help desk software that provides a powerful Awesome Support alternative for businesses looking for a comprehensive, cloud-based solution. It supports customer interactions across various channels including email, phone, web, and social media. As a freemium and commercial offering available on Mac, Windows, Linux, Web, Android, and iOS, it boasts features such as automatic customer engagement, customer feedback management, and team collaboration, ideal for scaling support operations.
UseResponse
UseResponse offers a customizable Community Feedback and Support Software, making it a strong Awesome Support alternative for companies prioritizing community engagement and flexible deployment. It can be installed on your server as a PHP script or used in the Cloud as SaaS. This commercial, web-based, self-hosted solution provides extensive features like helpdesk ticketing, Kanban boards, product roadmap management, live chat, knowledge base, and multibrand support, catering to diverse customer service needs.
((OTRS)) Community Edition
((OTRS)) Community Edition is the free, open-source version of OTRS, serving as a robust Awesome Support alternative for those needing a powerful ticketing and process automation suite. Available for Mac, Linux, and Web, as a self-hosted Perl-based solution, it helps service teams enhance communication and customer support. Key features include SLA management, email notifications, a comprehensive knowledge base, and workflow automation, making it suitable for complex service environments.
Zammad
Zammad is a web-based, open-source helpdesk/customer support system that offers a feature-rich Awesome Support alternative for managing customer communication across multiple channels. Available for Linux as a self-hosted solution, it supports telephone, Facebook, and Twitter integration. Its features include email tracking, auto responders, customizable interfaces, REST API, integrated chat, and a knowledge base, all built with Ruby, providing a modern and efficient support platform.
Zendesk
Zendesk is a leading commercial web-based help desk software, making it a formidable Awesome Support alternative for businesses seeking an on-demand, hassle-free solution. Accessible on Android, iPhone, Blackberry, and iPad, it covers customer support, trouble tickets, and knowledge base functionalities without any installation. Its robust features, including forums and Software as a Service delivery, ensure comprehensive customer care and scalability.
UserVoice
UserVoice communities provide an intuitive way to manage customer feedback, positioning it as an excellent Awesome Support alternative for organizations focused on turning ideas into action. This commercial, web-based platform, available on Android, iPhone, and iPad, facilitates sharing and voting on ideas. Key features include suggestion voting, in-app voting, multilingual support, and seamless WordPress integration, fostering active customer participation and product improvement.
Help Scout
Help Scout offers a unique approach to customer support, scaling like a traditional help desk but providing a personalized experience akin to normal email interactions, making it a compelling Awesome Support alternative. This commercial, web-based solution, also available on iPhone, removes the clunky ticket system for customers. Its features include customer feedback management, CRM capabilities, customer service tools, and a knowledge base, designed for a more human-centric support approach.
Get Satisfaction
Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations, serving as a powerful Awesome Support alternative for community-driven support. This commercial, web-based solution focuses on facilitating discussions around products and services. Its core features include customer feedback management and CRM, empowering businesses to build strong customer communities and derive insights from their interactions.
InvGate Service Desk
InvGate Service Desk is a web-based, ITIL-ready solution with an unprecedented user interface, providing a sophisticated Awesome Support alternative for comprehensive IT service management. This commercial software, available on Mac, Windows, Linux, Web, Android, and iOS, allows code-free configuration for Incident, Problem, Change, Asset, and Knowledge management. Its configurable nature ensures it can adapt to complex IT environments, offering robust service desk capabilities.
Choosing the right customer support software is crucial for business success. Each Awesome Support alternative listed here brings unique strengths to the table, from open-source flexibility to comprehensive cloud-based solutions. We encourage you to explore these options further, considering your specific operational needs, budget, and desired feature set to find the perfect fit for your organization.