Top Keeping.com Alternatives for Enhanced Customer Support

Keeping.com has carved out a niche as a unique helpdesk solution, integrating directly within Gmail to simplify customer support for businesses. Its promise of managing customer inquiries without the complexity of external helpdesks has appealed to many. However, as businesses grow and their needs evolve, or perhaps a different feature set becomes critical, exploring a robust Keeping.com alternative becomes essential. This guide dives into some of the best alternatives available, offering diverse functionalities and deployment options to suit various requirements.

Best Keeping.com Alternatives

Whether you're seeking a more comprehensive solution, a free open-source option, or a specialized platform for team collaboration, these alternatives offer compelling features that can elevate your customer support experience beyond Keeping.com's capabilities.

osTicket

osTicket is a lightweight, open-source support solution that makes an excellent Keeping.com alternative for those seeking cost-effective and customizable options. It features a built-in customer portal and a rich admin dashboard for easy ticket management. As a Free and Open Source platform, it supports Windows, Linux, Web, and MySQL Community Edition, and can be Self-Hosted with PHP. Key features include customer support, Dockerized deployment, helpdesk ticketing, and task management.

Freshdesk

Freshdesk is an award-winning, online help desk software that stands out as a strong Keeping.com alternative, offering support over email, phone, web, Twitter, and company websites. It's available on a Freemium model with paid tiers, supporting Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, Android Tablet, iPad, and Google Apps. Its features include ad-free experience, ads monitoring, automatic customer engagement, customer feedback, customer service, customer support, Software as a Service (SaaS), and team collaboration.

Front

Front is a compelling Keeping.com alternative, positioned as the first email management software for teams that integrates with existing tools. It allows teams to assign messages, write comments, and collaborate effectively. As a Commercial platform with various pricing tiers, it supports Mac, Windows, Linux, Web, Android, iPhone, Android Tablet, and iPad. Notable features include a shared inbox, comment sections, customer service, email tracking, real-time collaboration, and robust team collaboration tools.

Zendesk

Zendesk is a prominent on-demand help desk software that serves as an excellent Keeping.com alternative, covering customer support, trouble tickets, and knowledge base functionalities. It's a Commercial, web-based platform also available on Android, iPhone, Blackberry, and iPad. Its key features include comprehensive customer support, forums, knowledge base management, and a robust Software as a Service (SaaS) model.

Help Scout

Help Scout offers a customer experience that feels personalized like a normal email, while scaling like any other help desk, making it a powerful Keeping.com alternative. Customers don't need to confront a clunky ticket system. This Commercial platform, with various pricing tiers, is web-based and also available on iPhone. Key features include customer feedback collection, CRM capabilities, customer service, customer support, and an integrated knowledge base.

OpenSupports

OpenSupports is a free, open-source ticket system and a viable Keeping.com alternative for managing customer inquiries through tickets. It allows you or your staff to answer queries efficiently. As a Free and Open Source solution, it is Self-Hosted. Its main features include customer support, helpdesk ticketing, task management, and a built-in wiki for knowledge sharing.

Plumm

Plumm offers a single collaborative customer support dashboard for all projects, providing a robust Keeping.com alternative for unified communication. It allows chatting with customers and team members from a single workspace, whether it's an email or other channels. This Commercial Software as a Service (SaaS) platform, with various pricing tiers, excels in customer support, helpdesk ticketing, real-time collaboration, shared inbox functionality, live chat, and team messaging.

ProProfs Help Desk

ProProfs Help Desk ticketing software is an effective Keeping.com alternative that helps agents track and timely resolve customer queries. It is a Commercial, web-based platform with various pricing tiers. Its comprehensive features include a shared inbox, in-built bug tracking, helpdesk ticketing, custom data fields, customer support, integration capabilities, canned responses, and powerful reporting tools.

Desk.com

While Desk.com (formerly Assistly) was a notable Commercial, web-based platform offering a comprehensive view of customers and multi-channel engagement, it's important to note that Salesforce announced its end-of-life in March 2020. However, its core functionality around customer support made it a competitor to Keeping.com during its operational period.

Trengo

Trengo provides a single inbox for all customer contact channels like Messaging, Chat, Text, E-mail, and Call, positioning it as a strong Keeping.com alternative for multi-channel support. This Commercial Software as a Service (SaaS) platform, with various pricing tiers, is available on Web, Android, and iPhone. Key features include WhatsApp integration, customer service, customer support, helpdesk ticketing, live chat, multiple account support, Telegram integration (including Telegram Bot), Twitter integration, voice call, and voice chat capabilities.

Each of these Keeping.com alternatives brings its own strengths to the table, from robust features for large enterprises to flexible open-source options for smaller teams. We encourage you to explore the specifics of each platform to find the best fit that aligns with your unique business needs, budget, and desired level of integration and customization.