Top ClickDesk Alternatives for Enhanced Customer Support
ClickDesk offers a comprehensive suite of live chat, voice chat, help desk, and social toolbar features, providing a cloud-based multi-channel communication solution. While it's a powerful tool for businesses to engage with their customers, you might be looking for a ClickDesk alternative that better suits your specific needs, budget, or preferred feature set. This article explores some of the best alternatives to ClickDesk, helping you find the perfect fit for your customer support strategy.
The Best ClickDesk Alternatives
Whether you're seeking more robust integrations, a different pricing model, or a simpler interface, these alternatives offer compelling options for live chat, help desk, and customer engagement.
tawk.to
tawk.to is a popular live chat app that lets you monitor and chat with visitors on your website or from a customizable page. It's a fantastic freemium ClickDesk alternative, offering features like chat history, customer service, customer support, helpdesk ticketing, online chat, Software as a Service (SaaS), and visitor tracking. It's available across multiple platforms including Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, Internet Explorer, Chrome, Safari, and Wordpress, making it highly accessible for various users.
Freshdesk
Freshdesk is an award-winning online help desk software that enables customer support over email, phone, web, and even social media platforms like Twitter. As a strong ClickDesk alternative, Freshdesk offers a freemium model and runs on Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, Android Tablet, iPad, and Google Apps. Key features include ad-free experience, ads monitoring, automatic customer engagement, customer feedback, customer service, Software as a Service (SaaS), and team collaboration, making it a comprehensive solution for support teams.
Intercom
Intercom provides customer messaging apps for sales, marketing, and support, all connected on one platform. This commercial ClickDesk alternative is available on Web, Android, and iPhone. Its features include email automation, encrypted chat, knowledge base structuring, live chat, onboarding, and user profiles, making it an excellent choice for businesses looking for a unified platform for customer communication and engagement.
UseResponse
UseResponse is a customizable Community Feedback and Support Software that can be installed on your server as a PHP script or used in the Cloud as SaaS. This commercial ClickDesk alternative offers a wide array of features, including customizable options, helpdesk ticketing, Kanban boards, product roadmap management, task assignments, canned responses, chat, community-based support, customer feedback, flexible customizations, knowledge base, live chat, modern live chat, multiple languages, multibrand support, pricing per agent, private community, Skype integration, SLA, Slack integration, and task management. It's available on Web and as Self-Hosted, providing great flexibility.
Zendesk
Zendesk offers on-demand help desk software covering customer support, trouble tickets, and knowledge base. This commercial ClickDesk alternative is a web-based SaaS solution available on Android, iPhone, Blackberry, and iPad. It boasts features like customer support, forums, and a robust knowledge base, making it a reliable and scalable option for businesses of all sizes.
Userlike
Userlike is a free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, and WhatsApp. As a freemium ClickDesk alternative, Userlike is a Software as a Service (SaaS) available on the Web. Its features include a chat bot, real-time analytics, customer support, support for multiple users, user interface customization, program launchers, customer service, live broadcasting, live chat, real-time collaboration, SMS messaging, and WhatsApp integration, offering a versatile communication suite.
UserVoice
UserVoice communities provide an easy way to turn customer feedback into action. This commercial ClickDesk alternative is available on Web, Android, iPhone, Android Tablet, and iPad. Its features include suggestion voting, customer feedback, customer support, German language support, in-app voting, multiple languages, and WordPress integration, making it ideal for gathering and acting on customer insights.
Crisp
Crisp focuses on customer interaction for entrepreneurs, allowing you to set up a chatbox in just one minute. This freemium ClickDesk alternative is available on Mac, Windows, Linux, Web, Android, and iPhone. Key features include customer support, integrated chat, a knowledge base, online chat, unlimited users, and user profiles with location, providing a simple yet powerful chat solution.
Get Satisfaction
Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services. This commercial ClickDesk alternative is web-based and offers customer feedback and CRM features, making it a good choice for building a strong online community around your brand.
Zendesk Chat
Zendesk Chat (formerly Zopim) is designed for engaging customers quickly with live chat software, consolidating all your customer conversations in one place. This freemium ClickDesk alternative is web-based and provides robust chat and workflow automation features, ideal for streamlining live support operations.
Choosing the right customer support software depends entirely on your business's unique requirements, budget, and desired features. We encourage you to explore these ClickDesk alternatives further to find the perfect solution that empowers your team and delights your customers.