Top Full Help Alternatives for Your Business
Full Help is a robust, self-hosted help desk and knowledge base solution, offering a one-time payment for comprehensive customer support capabilities. With features like email, live chat, contact forms, API integration, and customizable knowledge bases, it provides a powerful platform for managing customer interactions. However, businesses often seek out a Full Help alternative for various reasons, including specific feature needs, budget considerations, deployment preferences, or a desire for different integration options. This article explores some of the best alternatives to Full Help, catering to diverse business requirements.
Top Full Help Alternatives
Whether you're looking for an open-source solution, a cloud-based service, or something with a unique feature set, there's a Full Help alternative out there that's perfect for your business. Let's dive into some of the most prominent options available.
osTicket
osTicket is a lightweight, open-source support solution that stands out as an excellent Full Help alternative, especially for those seeking a free and self-hosted option. It provides a built-in customer portal and a rich admin dashboard for easy ticket management. Available on Windows, Linux, and Web platforms with MySQL Community Edition, osTicket is built with PHP and features strong customer support capabilities, helpdesk ticketing, and task management, making it a powerful yet accessible choice.
Freshdesk
Freshdesk is an award-winning, online help desk software that offers a comprehensive cloud-based Full Help alternative. It allows businesses to support customers across multiple channels including email, phone, web, and social media like Twitter. Available as Freemium and commercial plans on Mac, Windows, Linux, Web, Android, and iPhone, Freshdesk provides features such as customer service, customer support, and robust team collaboration, making it ideal for businesses seeking a scalable SaaS solution.
UseResponse
UseResponse is a highly customizable Community Feedback and Support Software, available as a self-hosted PHP script or a Cloud SaaS solution, positioning it as a versatile Full Help alternative. It offers a wide array of features including helpdesk ticketing, live chat, knowledge base management, and product roadmap management. Its commercial availability and focus on flexible customizations, multi-brand support, and community-based interactions make it a strong contender for businesses prioritizing adaptability and comprehensive support tools.
((OTRS)) Community Edition
((OTRS)) Community Edition is the free, open-source version of OTRS, making it an excellent Full Help alternative for those seeking robust ticketing and process automation without a hefty price tag. Used by service teams to improve communication and customer support, it is available on Mac, Linux, and Web, and is self-hosted. Key features include SLA management, email notifications, helpdesk ticketing, and workflow automation, powered by Perl, providing a powerful and flexible solution.
Zammad
Zammad is a web-based, open-source helpdesk and customer support system, serving as a compelling Full Help alternative for organizations prioritizing flexibility and extensive channel management. Available for free on Linux and as a self-hosted solution, it supports communication via telephone, Facebook, Twitter, and email. Its features include an auto-responder, customizable interface, integrated chat, knowledge base, and REST API, making it a comprehensive Ruby-based system for managing diverse customer interactions.
Zendesk
Zendesk offers on-demand help desk software, providing a popular cloud-based Full Help alternative covering customer support, trouble tickets, and knowledge base management. As a commercial web-based solution available on Android, iPhone, Blackberry, and iPad, it requires no installation, simplifying deployment and maintenance. Its robust features for customer support and knowledge base management make it a strong choice for businesses seeking a hassle-free, comprehensive SaaS solution.
Help Scout
Help Scout scales like a traditional help desk but offers a personalized customer experience akin to normal email interactions, making it a unique Full Help alternative. As a commercial, web-based solution available on iPhone, it focuses on providing a seamless and personalized customer service experience without clunky ticket systems. Its core features include customer feedback, CRM, customer service, customer support, and a knowledge base, catering to businesses that prioritize a human touch in their support.
Request Tracker
Request Tracker (RT) is an enterprise-grade ticketing system that serves as a powerful open-source Full Help alternative, enabling groups to intelligently and efficiently manage tasks, issues, and requests. Available for free on Linux and as a self-hosted web-based solution, RT is built with Perl and offers features like bug reporting, customer service, customizable triggers, dependency tracking, and extensibility via plugins, making it ideal for organizations with complex support workflows.
OpenSupports
OpenSupports is an open-source ticket system, presenting a straightforward and free Full Help alternative for managing customer inquiries. As a self-hosted solution, it allows businesses to organize and answer customer tickets efficiently. Its primary features include customer support, helpdesk ticketing, task management, and a wiki, providing essential tools for small to medium-sized businesses looking for a cost-effective and manageable support system.
HelpCrunch
HelpCrunch is an all-in-one customer platform offering live chat software for small businesses and startups, making it a versatile commercial Full Help alternative. Available as a SaaS solution on Web, Android, and iPhone, it integrates modern live chat, email marketing automation, and ticketing software. Key features include email automation, integrated chat, CRM, and customizable interfaces, ideal for businesses seeking a comprehensive solution for engagement and support at a per-agent pricing model.
Choosing the right help desk software is crucial for effective customer support. While Full Help offers a robust self-hosted solution, the alternatives listed above provide a range of options, from free open-source platforms to feature-rich commercial SaaS products. Consider your budget, desired level of customization, deployment preferences (self-hosted vs. cloud), and specific feature requirements to determine the best Full Help alternative for your business needs.