Uncovering the Best Bpm'online service Alternatives for Your Business Needs
Bpm'online service is a comprehensive software suite offering two key applications: Bpm'online customer service for robust omnichannel support and Bpm'online ITIL service for ITIL-compliant process management. Known for its built-in processes, omnichannel communication capabilities, and engaging interface, Bpm'online service provides a powerful solution for customer care and IT operations. However, businesses often seek alternatives due to varying budget constraints, specific feature requirements, or a desire for different deployment options. This article explores top Bpm'online service alternative solutions that can meet your diverse business needs.
Top Bpm'online service Alternatives
Whether you're looking for an open-source solution, a specialized help desk, or a more budget-friendly option, there are numerous excellent Bpm'online service alternatives available. Let's delve into some of the best choices that can offer comparable or even enhanced functionalities for your customer service and IT service management.
Zendesk
Zendesk offers on-demand help desk software covering customer support, trouble tickets, and a knowledge base. As a commercial, web-based, and mobile-friendly (Android, iPhone, Blackberry, iPad) SaaS platform, it provides robust customer support features and forums, making it a strong Bpm'online service alternative for those prioritizing comprehensive customer service without the need for extensive ITIL features.
InvGate Service Desk
InvGate Service Desk is a web-based ITIL-ready solution known for its unprecedented user interface and code-free configuration for Incident, Problem, Change, Asset, and Knowledge management. Available commercially on Mac, Windows, Linux, Web, and various mobile platforms, its configurable nature makes it an excellent Bpm'online service alternative for businesses seeking a highly customizable and ITIL-compliant service desk.
OTRS
OTRS is a leading cloud-based help desk and process automation solution, ideal for improving customer relationships and reducing costs. This commercial, web-based platform (also available on Windows, Linux) features CMDB, process management, incident management, inventory management, customer service, and robust workflow automation, positioning it as a powerful Bpm'online service alternative for organizations focused on comprehensive IT service management and customer support.
iTop
iTop, or IT Operational Portal, is an Open Source web application designed for the day-to-day operations of an IT environment, built with ITIL best practices in mind. As a free, self-hosted solution, it offers helpdesk ticketing, incident management, knowledge base, and task management, making it a compelling Bpm'online service alternative for organizations seeking a cost-effective, self-managed ITIL solution.
Trengo
Trengo consolidates all customer contact channels like Messaging, Chat, Text, E-mail, and Call into one inbox. This commercial SaaS platform (Web, Android, iPhone) focuses heavily on omnichannel customer service, including WhatsApp integration, live chat, and social media integration (Telegram, Twitter). For businesses prioritizing a unified communication hub, Trengo serves as an excellent Bpm'online service alternative, especially for those with high volumes of varied customer interactions.
ServiceNow
ServiceNow is a leading commercial, web-based SaaS provider that automates enterprise IT operations. It offers a suite of applications including helpdesk ticketing and IT Asset Management. As a robust enterprise-grade solution, ServiceNow is a powerful Bpm'online service alternative for large organizations seeking extensive IT workflow automation and service management capabilities.
Helpy.io
Helpy.io provides private cloud customer support software for organizations serious about data control. Available as Freemium, Open Source, and SaaS (Mac, Windows, Linux, Web, iPhone, iPad, Self-Hosted), it offers features like customer support, forums, knowledge base, and multi-language support. Its emphasis on data control and flexible deployment makes it a compelling Bpm'online service alternative for privacy-conscious businesses.
AzureDesk
AzureDesk is helpdesk software designed for smooth delivery of customer support at a competitive price point. This commercial, web-based, and Chrome OS compatible solution (also self-hosted) focuses specifically on customer service and support features. For businesses looking for a straightforward, affordable, and effective customer support system as a Bpm'online service alternative, AzureDesk is a strong contender.
Freshservice
Freshservice is an online ITIL service desk known for its refreshing user experience layered on powerful ticketing and asset management capabilities. Available commercially on Web, Android, iPhone, and iPad, it features robust helpdesk ticketing, incident management, and IT Asset Management. Freshservice serves as an excellent Bpm'online service alternative for organizations seeking a user-friendly yet powerful ITIL-compliant service desk solution.
Vivantio
Vivantio is a commercial, web-based, and self-hosted IT service management software recognized for its flexibility, reliability, and trustworthiness in the market. While specific features weren't detailed, its reputation suggests a strong focus on core ITSM functionalities, making it a viable Bpm'online service alternative for businesses prioritizing a highly adaptable and dependable IT service management platform.
Exploring these Bpm'online service alternative options allows you to find the perfect fit for your organization's unique requirements, whether it's specialized customer support, comprehensive ITIL compliance, or flexible deployment models. Evaluate their features, pricing, and scalability to make an informed decision that best supports your business growth and operational efficiency.