Top Freshservice Alternatives for Your IT Service Management Needs
Freshservice is renowned as an intuitive online ITIL service desk, praised for its refreshing user experience, powerful ticketing, and robust asset management. It successfully transforms the 'boring' out of IT service with intelligent automations and gamification. However, despite its strengths in incident, problem, change, release, and asset management, along with branded community and knowledge base features, organizations often seek out alternatives. This could be due to specific budget constraints, a desire for open-source solutions, unique integration requirements, or a preference for a different feature set. Exploring a Freshservice alternative allows businesses to find the perfect fit for their evolving IT service management (ITSM) demands.
Best Freshservice Alternatives
Whether you're looking for a more cost-effective solution, deeper customization, or a different approach to IT service delivery, these Freshservice alternatives offer a range of powerful options to streamline your operations and enhance user satisfaction.
GLPI
GLPI is an excellent Freshservice alternative for those seeking a free, open-source ITSM tool. Available across multiple platforms including Mac, Windows, Linux, Web, and Self-Hosted, it's also offered as Software as a Service (SaaS). GLPI excels in managing changes, problems, and budgeting for your company's IT stack, offering features like helpdesk ticketing, incident management, inventory management, a robust REST API, and a comprehensive knowledge base.
InvGate Service Desk
InvGate Service Desk is a compelling commercial Freshservice alternative, standing out with its unprecedented user interface and web-based, ITIL-ready solution. It offers code-free configuration for incident, problem, change, asset, and knowledge management, making it highly customizable. Available on Mac, Windows, Linux, Web, Android, iPhone, Android Tablet, and iPad, its primary feature is its highly configurable nature, adapting to diverse organizational needs.
OTRS
OTRS is a leading commercial, cloud-based help desk and process automation solution that serves as a strong Freshservice alternative. It helps service teams improve customer relationships and reduce costs. Available on Windows, Linux, and Web, OTRS boasts a rich feature set including CMDB and Process Management, incident management, inventory management, web-based access, customer service functionalities, Service Level Management, and Workflow Automation.
iTop
iTop, or IT Operational Portal, is a fantastic free and open-source Freshservice alternative designed for the day-to-day operations of an IT environment. This self-hosted web application is built with ITIL best practices in mind. Its key features include helpdesk ticketing, incident management, a comprehensive knowledge base, and robust task management capabilities, making it ideal for organizations seeking control over their ITSM infrastructure.
ServiceNow
ServiceNow is a premier commercial Freshservice alternative, offering cloud-based services that automate enterprise IT operations. As a Software as a Service (SaaS) platform, it's accessible via the web and provides a suite of applications for various IT needs. Its core features include sophisticated helpdesk ticketing and comprehensive IT Asset Management, making it a powerful choice for large enterprises.
Alloy Navigator
Alloy Navigator is an all-inclusive commercial IT Service and Asset Management solution that directly competes as a Freshservice alternative. Available across Mac, Windows, Linux, Web, Android, Chrome OS, and Self-Hosted environments, it provides thoughtful answers to IT challenges. Its extensive feature set includes Employee Self-service, helpdesk ticketing, inventory management, IT Asset Management, license inventory, Service Level Management, Workflow Automation, Configuration Management, and a knowledge base.
Web Help Desk
Web Help Desk offers simplicity and automation to streamline help desk ticketing and incident management, making it a strong freemium Freshservice alternative. It is available on Mac, Windows, Linux, Web, iPhone, Chrome, and Safari. Key features include robust IT Asset Management and a comprehensive knowledge base, perfect for organizations seeking ease of use combined with essential functionalities.
Vivantio
Vivantio is a highly flexible, reliable, and trusted commercial IT service management software that serves as a capable Freshservice alternative. Available as a web-based and self-hosted solution, it prides itself on its adaptability to various IT environments, offering a solid foundation for robust service management.
Clientele ITSM
Clientele ITSM is a commercial Freshservice alternative designed to improve work processes and empower customers with self-sufficiency. Available on Windows, Web, and as a Self-Hosted or Software as a Service (SaaS) solution, it offers features like compatibility with Microsoft Office, on-premises software options, and seamless Outlook integration, making it a versatile choice for businesses.
LanDesk Service Management
LANDesk Service Desk is a commercial, web-based Freshservice alternative that helps IT organizations transition from reactive to more controlled, proactive, and service-oriented states. This solution is particularly strong in IT Asset Management, allowing organizations to gain greater control and efficiency over their IT infrastructure and service delivery.
Choosing the right IT service management solution is crucial for any organization. While Freshservice offers an excellent package, these alternatives provide a diverse range of features, pricing models, and deployment options. We encourage you to explore each option based on your specific needs, budget, and desired functionalities to find the best fit for your IT operations.