Discover the Best Helloumi Alternatives for Enhanced Conversational Commerce
Helloumi is a powerful Conversational Commerce manager that streamlines communication by integrating various instant messaging apps into a single platform. It enables real-time user interaction, offers multi-agent features for team collaboration, and includes an integrated CRM for linking users, chats, and orders. With automation features like conditional auto-responses and a no-code chatbot creator, plus payment gateway integration for in-chat payments and automatic invoicing, Helloumi helps businesses boost sales and customer service. However, if you're looking for a Helloumi alternative that better fits your specific needs or budget, there are many excellent options available.
Top Helloumi Alternatives
Whether you're seeking more robust features, a different pricing model, or a platform tailored to a unique business requirement, the following Helloumi alternatives offer compelling solutions for improving your customer communication and sales processes.
Freshdesk
Freshdesk is an award-winning online help desk software that stands out as a strong Helloumi alternative, allowing you to support customers across various channels like email, phone, web, and social media. It offers a Freemium and Commercial pricing model and is available across Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, Android Tablet, iPad, and Google Apps. Key features include ad-free experience, ads monitoring, automatic customer engagement, customer feedback, customer service, and robust team collaboration, making it ideal for comprehensive support operations.
UseResponse
UseResponse is a customizable Community Feedback and Support Software, available as a self-hosted PHP script or a SaaS Cloud solution, making it a versatile Helloumi alternative for businesses prioritizing customizability and extensive features. It's a Commercial platform available on Web and for Self-Hosted deployments. It boasts an impressive array of features including customizable options, helpdesk ticketing, Kanban boards, product roadmap management, canned responses, live chat, knowledge base, multi-language support, and integrations with Skype and Slack, catering to diverse support and feedback needs.
((OTRS)) Community Edition
((OTRS)) Community Edition is the free, open-source version of OTRS, a powerful ticketing and process automation suite, making it an excellent open-source Helloumi alternative for service teams. Available for Free Personal use, and as Open Source software, it runs on Mac, Linux, Web, and can be Self-Hosted. Written in Perl, its features include SLA management, customer support, email notifications, helpdesk ticketing, a comprehensive knowledge base, SOAP API, task management, and workflow automation, perfect for optimizing communication and customer service processes.
Zendesk
Zendesk offers on-demand help desk software covering customer support, trouble tickets, and a knowledge base, presenting itself as a leading Commercial Helloumi alternative. It's a web-based solution accessible on Android, iPhone, Blackberry, and iPad, eliminating the need for installation. Its core features include robust customer support functionalities, forums for community engagement, and a well-structured knowledge base, all delivered as a seamless Software as a Service (SaaS) experience.
UserVoice
UserVoice communities provide an easy way to convert customer feedback into actionable insights, making it a valuable Commercial Helloumi alternative for businesses focused on user-driven product development and support. It's available on Web, Android, iPhone, Android Tablet, and iPad. Key features include suggestion voting, comprehensive customer feedback tools, customer support, multi-language support (including German), in-app voting, and seamless WordPress integration, empowering businesses to listen, respond, and implement customer ideas effectively.
SuiteCRM
SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application, serving as a powerful Free and Open Source Helloumi alternative, especially for those seeking a robust CRM. It's available on Windows, Linux, Web, and can be Self-Hosted or used as Software as a Service (SaaS). Its primary feature is comprehensive CRM functionality, offering a flexible and extensive platform for managing customer relationships and sales processes, comparable to or exceeding Helloumi's integrated CRM capabilities.
UserEcho
UserEcho allows you to swiftly create a modern community for customer support, making it a compelling Commercial Helloumi alternative with a focus on community and knowledge management. Available on Web, iPhone, iPad, and as Software as a Service (SaaS). It includes a support forum with voting capabilities, UI customization, customer feedback tools, CRM functionalities, knowledge management, and live chat, providing a holistic platform for customer engagement and support.
Plumm
Plumm offers a single collaborative customer support dashboard, presenting itself as a strong Commercial Helloumi alternative for teams seeking streamlined communication. It's available as Software as a Service (SaaS) and provides essential features like customer support, helpdesk ticketing, real-time collaboration, a shared inbox, live chat, and team messaging. Plumm facilitates seamless communication with customers and internal team members within a unified workspace, similar to Helloumi's multi-agent capabilities but with a focus on unified inbox management.
ProProfs Help Desk
ProProfs Help Desk ticketing software assists agents in tracking and resolving customer queries promptly, making it a valuable Commercial Helloumi alternative for businesses prioritizing efficient ticket management. It's a web-based solution with features like a shared inbox, in-built bug tracking, helpdesk ticketing, custom data fields, customer support, integrations, canned responses, and comprehensive reporting. This makes it a robust solution for managing customer service operations and ensuring timely resolutions.
Desk.com
Note: Salesforce announced the end-of-life for Desk.com in March 2020. However, historically, Desk.com allowed users to view all customer interactions in one place and engage them across various channels. As a Commercial web-based platform, its core feature was comprehensive customer support. While no longer actively developed, its previous functionality highlights the importance of unified customer views, a feature still highly sought after in a Helloumi alternative.
Choosing the right Helloumi alternative depends on your specific business needs, budget, and desired features. Carefully evaluate each option's platform compatibility, pricing structure, and feature set to find the perfect fit for your conversational commerce and customer support strategy.