Top DeskPRO Alternatives: Find Your Ideal Helpdesk Solution

DeskPRO is lauded as a modern helpdesk platform offering unparalleled usability and flexible configuration, allowing agents to focus on helping users. However, even the best software might not be the perfect fit for every organization. Whether you're seeking a more cost-effective solution, a different feature set, or a specific deployment option, there are numerous powerful DeskPRO alternatives available. This guide explores the leading contenders that can help you manage your customer support and internal IT operations effectively.

Top DeskPRO Alternatives

Finding the right helpdesk software can significantly impact your team's efficiency and customer satisfaction. Here's a curated list of excellent DeskPRO alternatives, each offering unique strengths to cater to diverse needs and budgets.

osTicket

osTicket is a lightweight, open-source support solution that stands out as a strong DeskPRO alternative, especially for those seeking a free and self-hosted option. It offers a built-in customer portal and a rich admin dashboard for easy ticket management, supporting platforms like Windows, Linux, and Web, with MySQL Community Edition for its database. Key features include customer support, Dockerized deployment, helpdesk ticketing, and task management, all powered by PHP.

Freshdesk

Freshdesk is an award-winning online help desk software that provides a comprehensive alternative to DeskPRO, enabling support across email, phone, web, and social media. Available as Freemium and commercial plans, it's accessible on Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, Android Tablet, iPad, and integrates with Google Apps. Its robust features include ad-free experience, ads monitoring, automatic customer engagement, customer feedback, customer service, customer support, Software as a Service (SaaS) delivery, and team collaboration.

Spiceworks Help Desk

Spiceworks Help Desk is a free network monitoring software and help desk ticketing app that serves as an excellent DeskPRO alternative, particularly for IT professionals. It's available on Windows, Web, Android, and Android Tablet. Beyond ticketing, it offers forums, hardware monitoring, inventory management, IT asset management, a knowledge base, mobile device management, network mapping, and network monitoring, making it a comprehensive IT management suite.

((OTRS)) Community Edition

((OTRS)) Community Edition is the free, open-source version of OTRS, a powerful ticketing and process automation suite. It's a strong DeskPRO alternative for service teams looking to improve communication and customer support, available on Mac, Linux, Web, and self-hosted environments using Perl. Key features include SLA management, customer support, email notifications, helpdesk ticketing, a knowledge base, SOAP API integration, task management, and workflow automation.

Zendesk

Zendesk offers on-demand help desk software, making it a prominent commercial DeskPRO alternative. As a web-based solution, it's accessible across Android, iPhone, Blackberry, and iPad, eliminating installation concerns. It focuses on comprehensive customer support, trouble ticket management, and a robust knowledge base, delivered as a Software as a Service (SaaS) model.

Help Scout

Help Scout scales like other help desks but emphasizes a personalized customer experience, making it a strong DeskPRO alternative for businesses prioritizing a natural email-like interaction. This commercial platform is available on Web and iPhone. It includes features like customer feedback, CRM capabilities, customer service, customer support, and a comprehensive knowledge base, ensuring a seamless and efficient support process without clunky ticket numbers.

InvGate Service Desk

InvGate Service Desk is a web-based, ITIL-ready solution with an unprecedented user interface, serving as a powerful commercial DeskPRO alternative. It offers code-free configuration for Incident, Problem, Change, Asset, and Knowledge management across Mac, Windows, Linux, Web, Android, iPhone, Android Tablet, and iPad, making it highly configurable for various IT service needs.

OpenSupports

OpenSupports is an open-source ticket system that provides a free and self-hosted DeskPRO alternative, ideal for managing customer inquiries through a ticket-based system. It's designed for ease of use by staff and offers features like customer support, helpdesk ticketing, task management, and even a built-in wiki for knowledge sharing.

HelpCrunch

HelpCrunch is an all-in-one customer platform offering live chat software, email marketing automation, and ticketing software, positioning it as a versatile commercial DeskPRO alternative. It's available on Web, Android, iPhone, and as a Software as a Service (SaaS). Features include email automation, automatic messages, integrated and modern live chat, Slack integration, CRM, customizable options, email tracking, and pricing per agent, making it suitable for medium businesses and startups.

UserEcho

UserEcho enables the creation of a modern community to support customers, offering a commercial DeskPRO alternative focused on comprehensive customer engagement. Available as a Web-based, iPhone, iPad, and Software as a Service (SaaS) solution, it includes features such as UI customization, customer feedback, CRM, knowledge management, and live chat, complete with a support forum and voting capabilities for user suggestions.

Ultimately, the best DeskPRO alternative for your organization will depend on your specific requirements, budget, and desired feature set. Whether you prioritize open-source flexibility, robust enterprise features, or a specialized focus like IT asset management, this list provides a strong starting point for finding the perfect helpdesk solution to empower your team and delight your customers.