Top Social Intents Alternatives for Enhanced Customer Engagement
Social Intents' Live Chat offers a convenient way to boost sales and customer service, allowing businesses to chat with website visitors directly from Slack or their dashboard. With its unlimited live chat agents and growth tools like Email List builders and Social Incentives, it's a solid choice for many. However, for various reasons—be it specific feature requirements, budget constraints, or a desire for different platform support—many businesses seek out a robust Social Intents alternative. This guide explores the best options available to help you find the perfect customer messaging solution for your needs.
Top Social Intents Alternatives
Whether you're looking for advanced features, more flexible pricing, or a different user experience, these alternatives provide excellent solutions for live chat and customer engagement.
tawk.to
tawk.to is a popular live chat application that allows you to monitor and engage with website visitors. As a Freemium platform, it offers extensive features like chat history, customer service, customer support, helpdesk ticketing, online chat, and visitor tracking. It's an excellent Social Intents alternative for those seeking a cost-effective solution with broad platform support, including Mac, Windows, Linux, Web, Android, iPhone, and various browsers.
Intercom
Intercom provides a comprehensive customer messaging platform for sales, marketing, and support, all integrated into one system. This commercial platform, available on Web, Android, and iPhone, offers robust features such as email automation, encrypted chat, knowledge base structuring, live chat, onboarding, and user profiles. It's a powerful Social Intents alternative for businesses looking for an all-in-one customer engagement suite.
Userlike
Userlike is a freemium live chat and customer messaging software designed for web and messaging support, making it a strong Social Intents alternative. It allows you to connect with customers on your website, Facebook Messenger, and WhatsApp. Key features include a Chat Bot, real-time analytics, customer support, support for multiple users, a user-friendly interface, live broadcasting, and SMS and WhatsApp integration.
Crisp
Crisp offers customer interaction solutions tailored for entrepreneurs, making it easy to set up a chatbox on your website in just minutes. As a Freemium platform available on Mac, Windows, Linux, Web, Android, and iPhone, it serves as an excellent Social Intents alternative. Its features include customer support, integrated chat, a knowledge base, online chat, unlimited users, and user profiles with location tracking.
Zendesk Chat
Zendesk Chat, formerly Zopim, is renowned for its speed in engaging customers via live chat software. This Freemium web-based platform offers essential features such as chat, live chat, and workflow automation. For businesses deeply integrated into the Zendesk ecosystem or those seeking a focused, efficient live chat solution, Zendesk Chat is a compelling Social Intents alternative.
Chatwoot
Chatwoot stands out as an open-source, free, and self-hosted alternative to platforms like Intercom and Zendesk. It's a fantastic Social Intents alternative for those who prioritize control and customization. Features include an agent dashboard, chat widget, CRM capabilities, customer service, customer support, and live chat, making it ideal for businesses seeking a robust, self-managed solution.
UserEcho
UserEcho enables businesses to create modern community support forums for customers in minutes. This commercial SaaS platform, available on Web, iPhone, and iPad, includes a support forum with voting capabilities. Its features like UI customization, customer feedback, CRM, knowledge management, and live chat make it a strong Social Intents alternative for companies prioritizing community-driven support alongside live chat.
Olark
Olark provides a wide array of features to customize and manage your live chat experience, known for its simplicity yet feature-rich design. This commercial web-based platform is a straightforward Social Intents alternative focusing on core customer support and online chat functionalities, making it ideal for businesses seeking an easy-to-use and effective solution.
Smartsupp
Smartsupp offers live chat for websites and webshops, helping businesses initiate personal conversations with visitors to convert them into happy customers. This Freemium, self-hosted, and SaaS platform supports Web, Android, iPhone, Windows Phone, and iPad. As a versatile Social Intents alternative, it includes features like user session recording, visitor recording, automatic messages, canned responses, a chat bot, customer feedback, customizable options, Facebook integration, and detailed statistics and reports.
Mibew
Mibew Messenger, also known as Open Web Messenger, is a free, open-source live support application built with PHP and MySQL, facilitating one-on-one chat assistance. Available on Mac, Windows, Linux, Web, and self-hosted environments, Mibew is an excellent Social Intents alternative for those seeking an open-source, customizable, and self-managed live chat solution with features like bots, a chat bot, Telegram bot integration, and website monitoring.
Choosing the right live chat and customer engagement software is crucial for your business's success. While Social Intents offers valuable features, exploring these alternatives can help you find a solution that perfectly aligns with your specific needs, budget, and desired functionalities. Evaluate each option based on its platform support, features, and pricing model to make an informed decision for enhanced customer interaction.