Top LinkedChat Alternatives: Enhance Your Customer Communication
LinkedChat offers a unique approach to live chat, integrating seamlessly with your existing Slack, HipChat, and Telegram accounts to facilitate real-time communication with website visitors. It simplifies the process by pushing only valuable inquiries directly to your preferred chat platform. While its simplicity and integration are powerful, businesses often seek alternatives that offer more advanced features, broader platform compatibility, or different pricing models. This article explores the best LinkedChat alternative options to help you elevate your customer support and engagement strategies.
Discovering the Best LinkedChat Alternatives
Whether you're looking for a free solution, robust automation, or a complete customer engagement platform, the market offers a diverse range of live chat and messaging tools. Here are some of the top contenders that can serve as excellent replacements for LinkedChat, each bringing its own strengths to the table.
tawk.to
tawk.to is a powerful and popular freemium live chat application that allows you to monitor and chat with visitors on your website. It's an excellent LinkedChat alternative for businesses looking for a cost-effective solution with extensive features. Available across multiple platforms including Mac, Windows, Linux, Web, Android, and iPhone, tawk.to offers chat history, customer service, customer support, helpdesk ticketing, online chat, and visitor tracking.
Intercom
Intercom provides a comprehensive suite of customer messaging apps for sales, marketing, and support, all connected on one platform. This commercial LinkedChat alternative offers advanced features like email automation, encrypted chat, knowledge base structuring, live chat, onboarding, and user profiles. It's available on Web, Android, and iPhone, making it ideal for businesses seeking an all-in-one customer engagement solution.
UseResponse
UseResponse is a highly customizable Community Feedback and Support Software, available as a self-hosted PHP script or a SaaS cloud solution. As a commercial LinkedChat alternative, it stands out with features like helpdesk ticketing, Kanban boards, product roadmap management, Canned responses, live chat, and robust Slack integration. It's suitable for businesses that need deep customization and a full-fledged support system.
Front
Front is an email management software for teams that integrates with your existing tools, offering a shared inbox experience. While not solely a live chat solution, it serves as an excellent LinkedChat alternative for team collaboration and customer service across multiple communication channels. Available on Mac, Windows, Linux, Web, Android, and iPhone, Front provides shared inbox functionality, comment sections, email tracking, and real-time collaboration.
Userlike
Userlike offers free live chat and customer messaging software for web and messaging support, allowing you to connect with customers on your website, Facebook Messenger, and WhatsApp. This freemium LinkedChat alternative boasts features like chat bots, real-time analytics, customer support, multi-user support, and real-time collaboration, making it a versatile choice for modern customer engagement.
Zendesk Chat
Zendesk Chat, formerly Zopim, is a robust live chat software designed for engaging customers quickly. As a freemium web-based LinkedChat alternative, it provides powerful chat features and workflow automation, making it a reliable option for businesses seeking dedicated live chat capabilities within the broader Zendesk ecosystem.
Chatwoot
Chatwoot is an excellent open-source and free LinkedChat alternative that can be self-hosted. It positions itself as an open-source alternative to Intercom, Zendesk, and Drift, offering features like an agent dashboard, chat widget, CRM, customer service, customer support, and live chat. This is ideal for businesses that prioritize data control and customization.
Drift
Drift helps businesses grow by delivering a better, personal experience through conversational marketing and sales. As a freemium web-based LinkedChat alternative with Slack integration, Drift provides live chat, artificial intelligence, bots, customer support, onboarding, and SMS messaging. It's perfect for sales-driven teams looking to qualify leads and engage customers proactively.
HelpCrunch
HelpCrunch is an all-in-one customer platform for small businesses and startups, offering modern live chat, email marketing automation, and ticketing software. This commercial LinkedChat alternative is available on Web, Android, and iPhone, and includes features like automatic messages, integrated chat, CRM, customizable options, email tracking, and helpdesk ticketing. Its comprehensive suite makes it a strong contender for holistic customer communication.
Olark
Olark provides a wide range of features to help you customize and manage your live chat experience. This commercial web-based LinkedChat alternative focuses on simplicity while offering robust customer support and online chat functionalities, making it a straightforward yet powerful option for businesses.
Each of these LinkedChat alternative solutions offers unique advantages, from comprehensive marketing and sales platforms to specialized live chat and support systems. We encourage you to explore the features, pricing, and integrations of each to determine the best fit for your specific business needs and customer engagement goals.