Top Engati Alternatives: Finding the Best Chatbot and Support Platforms
Engati is a powerful and popular free chatbot platform, allowing users to build sophisticated bots in minutes without programming, across 12 major platforms like Messenger, WhatsApp, Viber, Skype, Slack, and websites. Its extensive features include intelligent paths, training capabilities, analytics, private labeling, multi-platform support, and human takeover. However, as excellent as Engati is, specific needs or preferences might lead you to explore other options. This article dives into the best Engati alternatives, focusing on platforms that offer robust chatbot, helpdesk, or customer support functionalities.
Top Engati Alternatives
If you're seeking a different approach to customer communication, whether it's through advanced ticketing systems, comprehensive CRM, or integrated support tools, these alternatives provide compelling solutions that might better fit your unique requirements.
osTicket
osTicket is a lightweight, open-source support solution perfect for those needing robust helpdesk ticketing. Available for Free and Self-Hosted on Windows, Linux, and Web, it offers a built-in customer portal and a rich admin dashboard for easy ticket management. While not a direct chatbot alternative, its focus on customer support and task management makes it a strong contender for managing inquiries that Engati's human takeover feature handles.
Freshdesk
Freshdesk is an award-winning commercial online help desk software that facilitates customer support across email, phone, web, and even Twitter. Compatible with Mac, Windows, Linux, Web, Android, and iOS, Freshdesk offers comprehensive customer service features like automatic customer engagement, ad monitoring, and team collaboration, making it a powerful alternative for businesses needing an integrated support platform beyond just chatbots.
HubSpot
HubSpot is the world's leading inbound marketing and sales platform, offering a comprehensive suite of tools that extend far beyond simple chatbots. Available as Freemium and commercial options on the Web, it includes features like email tracking, multi-channel marketing, and sales funnel management. While Engati focuses on conversational AI, HubSpot provides a broader CRM solution that can incorporate chat functionalities as part of a larger customer engagement strategy.
UseResponse
UseResponse is a customizable Commercial Community Feedback and Support Software, available as a PHP script for Self-Hosted installations or as a SaaS Cloud solution. It includes features like helpdesk ticketing, Kanban boards, knowledge base management, live chat, and multi-language support. Its extensive customization and community-based features make it a strong contender for organizations that need to gather feedback and provide support beyond automated chatbots.
Front
Front is a Commercial email management software for teams, integrating with existing tools. Available on Mac, Windows, Linux, Web, Android, and iOS as SaaS, it enables shared inboxes, message assignment, and real-time collaboration. While Engati automates initial interactions, Front excels in facilitating seamless human-to-human communication, making it an excellent Engati alternative for teams that prioritize collaborative email and chat management.
((OTRS)) Community Edition
((OTRS)) Community Edition is the free, open-source version of OTRS, a comprehensive ticketing and process automation suite. Self-Hosted on Mac, Linux, and Web, it's ideal for service teams looking to improve communication and customer support through features like SLA management, email notifications, helpdesk ticketing, and a knowledge base. It's a robust Engati alternative for organizations seeking a powerful open-source helpdesk solution.
Zammad
Zammad is a Free, Open Source web-based helpdesk/customer support system, designed for self-hosting on Linux. It offers a multitude of features for managing customer communication across various channels, including telephone, email, Facebook, and Twitter, with integrated chat and a knowledge base. Zammad serves as an excellent Engati alternative for those who need a comprehensive, open-source platform with multi-channel support and advanced automation.
Zendesk
Zendesk offers on-demand, Commercial help desk software, available on Web, Android, and iOS as a SaaS solution. It covers comprehensive customer support, trouble tickets, and knowledge base management. As a widely recognized industry leader, Zendesk is a strong Engati alternative for businesses seeking a scalable and feature-rich platform that goes beyond basic chatbot functionality to provide holistic customer service.
UserVoice
UserVoice provides Commercial customer feedback and support software available on Web, Android, and iOS. It excels in turning customer feedback into actionable insights through community forums, suggestion voting, and in-app voting. While Engati focuses on immediate interactions, UserVoice is an ideal Engati alternative for companies prioritizing product improvement driven by customer suggestions and comprehensive support.
GLPI
GLPI is a Free, Open Source ITSM tool for managing changes, problems, and budgeting for your company's IT stack. Available for Self-Hosted deployment on Mac, Windows, Linux, and Web, it features helpdesk ticketing, incident management, inventory management, and a knowledge base. Although not a chatbot, GLPI is a valuable Engati alternative for IT departments needing robust helpdesk and asset management capabilities within an open-source framework.
Choosing the right Engati alternative depends entirely on your specific requirements. Whether you prioritize open-source flexibility, comprehensive CRM, advanced ticketing, or detailed feedback management, the options listed above provide robust solutions to enhance your customer communication and support strategies. Explore each one to find the perfect fit for your business needs.