Top Drag Alternatives: Streamline Your Gmail Workflow
Drag is celebrated as a powerful, all-in-one collaboration tool seamlessly integrated within Gmail, designed to transform your inbox into a comprehensive workflow management system. From customer support and sales to task management, Drag aims to eliminate the need for juggling multiple tools like Trello, Pipedrive, or Zendesk by keeping everything within your email environment. However, no single tool fits every team perfectly. Whether you're seeking different pricing, specific features, or a slightly varied approach to inbox management, exploring Drag alternatives can help you find the ideal solution for your unique needs.
Top Drag Alternatives
If Drag doesn't quite hit the mark for your team, don't worry. There's a wide array of excellent tools that offer similar, and in some cases, even more specialized functionalities to enhance your Gmail-based workflows and team collaboration. Let's dive into some of the best alternatives available:
Freshdesk
Freshdesk is an award-winning online help desk software that empowers you to support customers across various channels, including email, phone, web, and social media. As a freemium and commercial platform available on Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, Android Tablet, iPad, and Google Apps, Freshdesk is a robust Drag alternative for customer service teams. Its features include ad monitoring, automatic customer engagement, customer feedback tools, and comprehensive team collaboration functionalities, making it ideal for dedicated support operations.
Front
Front is a leading email management software designed for teams, integrating seamlessly with your existing tools. This commercial platform, available on Mac, Windows, Linux, Web, Android, iPhone, Android Tablet, and iPad, offers a powerful shared inbox experience. As a strong Drag alternative, Front allows teams to assign messages, add internal comments, track emails, and collaborate in real-time, making it perfect for shared email addresses like support@ or info@ that require coordinated responses and workflow management.
Help Scout
Help Scout provides a customer experience that feels personalized, much like a normal email, while scaling like a robust help desk. This commercial web and iPhone platform excels in providing customer support without the clunky ticketing systems often associated with help desks. For those seeking a Drag alternative focused on personalized customer service, Help Scout offers CRM functionalities, customer feedback tools, and a valuable knowledge base, ensuring customer interactions are smooth and efficient.
Flow-e
Flow-e is an email client tailored for managers and small business owners, enabling users to manage tasks and stay organized without leaving their inbox. Available as a Free Personal and commercial option on Mac, Windows, Linux, Web, Chrome OS, Microsoft Edge, Chrome, Safari, Outlook, Gmail, and Firefox, Flow-e transforms your email into a visual task board using Kanban principles. It's an excellent Drag alternative for those who prioritize visual organization, offering features like converting emails to tasks, email tracking, Gmail and Outlook integration, reminders, and comprehensive To-Do management.
Plumm
Plumm offers a single collaborative customer support dashboard for all your projects, allowing seamless chat with customers and team members within one workspace. As a commercial SaaS Drag alternative, Plumm focuses on real-time collaboration, shared inbox functionalities, and live chat, making it a compelling choice for teams needing consolidated customer support and internal communication in a single interface.
Sortd
Sortd transforms your Gmail interface into a full-fledged organizer, allowing you to manage emails and tasks in a single, visually-organized workspace. Available as a freemium and commercial solution on Web, Android, iPhone, Chrome OS, and directly within Gmail, Sortd is a strong Drag alternative for users who love a visual and intuitive task management system within their inbox. It features converting emails to tasks, Gmail integration, priority setting, and comprehensive To-Do management.
ProProfs Help Desk
ProProfs Help Desk ticketing software assists agents in tracking customer queries and resolving them promptly. As a commercial web platform, it offers a shared inbox, in-built bug tracking, custom data fields, customer support features, integration capabilities, canned responses, and robust reporting. For teams seeking a dedicated help desk solution with strong ticketing capabilities as a Drag alternative, ProProfs Help Desk provides a comprehensive suite.
KanbanMail
KanbanMail is an efficient and well-designed email client that presents your emails in a Kanban board format. This commercial web and SaaS platform offers a straightforward Drag alternative for users who prefer a pure Kanban visualization for their email workflow, making it easy to manage email as tasks.
Hiver
Hiver is an application that empowers your team to manage customer support, sales, and projects directly from your Gmail inbox, transforming it into a powerful collaboration tool. As a commercial web, Chrome, and Gmail integrated platform, Hiver serves as a direct Drag alternative, focusing on enhancing customer support within the familiar Gmail environment.
Helpninja
Helpninja provides a simple and affordable help desk solution, making it easy to get your entire team on support. As a commercial SaaS platform available on Android, iPhone, and iPad, Helpninja offers a streamlined solution for customer support, making it a viable Drag alternative for teams seeking a cost-effective and straightforward help desk system.
Ultimately, the best Drag alternative for you will depend on your specific team size, workflow complexity, budget, and desired features. We encourage you to explore these options further, leveraging free trials or demos where available, to find the perfect tool that integrates seamlessly with your operations and supercharges your team's productivity within Gmail and beyond.