Top Desk.com Alternatives for Superior Customer Support
In March 2018, Salesforce announced the end-of-life for Desk.com by March 2020. Desk.com was a popular all-in-one customer support solution, designed to help small businesses and growing support teams manage customer interactions across multiple channels like Twitter, Facebook, phone, email, chat, and discussion boards. Thousands of companies, from Square and Instagram to local businesses, relied on it as their Service Cloud for Small Business. If you're one of the many businesses looking for a robust and reliable replacement, you're in the right place. This article explores the best Desk.com alternative options available today.
Best Desk.com Alternatives
Whether you're seeking a free, open-source solution or a comprehensive cloud-based platform, there's a Desk.com alternative that fits your unique needs. We've compiled a list of top contenders, each offering distinct advantages in customer support and helpdesk functionalities.
osTicket
osTicket is a lightweight, open-source support solution that makes an excellent Desk.com alternative for those prioritizing cost-effectiveness and control. It offers a built-in customer portal and a rich admin dashboard for easy ticket management. As a Free and Open Source platform available for Windows, Linux, and Web, with MySQL Community Edition and PHP, it's a self-hosted option packed with features like Customer support, Dockerized, Helpdesk ticketing, and Task Management.
Zendesk
Zendesk is a prominent commercial web-based help desk software, offering on-demand customer support, trouble ticketing, and a comprehensive knowledge base. With no installation required and broad platform support including Web, Android, iPhone, Blackberry, and iPad, it's a robust Desk.com alternative for businesses seeking a full-featured SaaS solution with customer support and forums.
Freshdesk
Freshdesk is an award-winning online help desk software that serves as a fantastic Desk.com alternative. It allows you to support customers across multiple channels like email, phone, web, and even Twitter. Available as Freemium and commercial options across Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, and iPad, its features include Ad-free, Automatic customer engagement, Customer service, Customer support, and Team Collaboration, making it a powerful Software as a Service solution.
LiveAgent
LiveAgent Helpdesk is a multi-channel customer support solution that directly competes as a Desk.com alternative, enabling you to serve customers through voice, email, live chat, Facebook, Twitter, and contact forms. This commercial platform, accessible via Web, Android, iPhone, and iPad, boasts features like Modern live chat, CRM, Customer service, Customer support, Helpdesk ticketing, Integrated Chat, Knowledge base, and Voice Call, all built with PHP.
UseResponse
UseResponse is a highly customizable Community Feedback and Support Software, available as a self-hosted PHP script or a SaaS cloud solution. This commercial Desk.com alternative on Web and Self-Hosted platforms provides robust features such as Helpdesk ticketing, Kanban boards, Product Roadmap Management, Chat, Community based support, Customer Feedback, Knowledge base, Live Chat, Multiple languages, Multibrand, and SLA, offering flexible customizations.
((OTRS)) Community Edition
((OTRS)) Community Edition is the free, open-source version of OTRS, a powerful ticketing and process automation suite. It's an ideal Desk.com alternative for service teams looking to improve communication and customer support without licensing fees. Available for Mac, Linux, Web, and Self-Hosted environments using Perl, it includes features like SLA, Customer support, Email notifications, Helpdesk ticketing, Knowledge base, and Workflow Automation.
Intercom
Intercom offers customer messaging apps for sales, marketing, and support, all connected on one platform, making it a versatile Desk.com alternative. This commercial, web-based solution also available on Android and iPhone provides features such as Email automation, Encrypted chat, Knowledge Base structuring, Live Chat, Onboarding, and User Profiles, facilitating comprehensive customer engagement.
Front
Front is a pioneering email management software for teams, integrating with existing tools and offering a unique take as a Desk.com alternative. This commercial platform, compatible with Mac, Windows, Linux, Web, Android, and iPhone, allows users to assign messages, write comments, and track emails. Key features include Shared inbox, Comment section, Customer service, Email tracking, Real-time collaboration, and Team Collaboration.
Zammad
Zammad is a web-based, free, and open-source helpdesk/customer support system providing numerous features to manage customer communication via various channels like telephone, Facebook, and more. As a Linux and Self-Hosted Desk.com alternative built with Ruby, it offers Email tracking, SLA, Auto responder, Customizable interfaces, REST API, Customer support, Email automation, Facebook integration, Helpdesk ticketing, Integrated Chat, Knowledge base, and Slack/Twitter integration.
InvGate Service Desk
InvGate Service Desk is a web-based, ITIL-ready solution with an intuitive user interface, serving as a comprehensive Desk.com alternative. This commercial platform, available for Mac, Windows, Linux, Web, Android, and iPhone, allows code-free configuration for Incident, Problem, Change, Asset, and Knowledge management, highlighting its configurability as a key feature.
Choosing the right Desk.com alternative depends entirely on your specific business requirements, budget, and desired features. We encourage you to explore these options further, leverage free trials, and select the platform that best empowers your team to deliver exceptional customer service and foster the happiest customers on Earth.