Top Delighted Alternatives for Actionable Customer Feedback

Delighted is a popular choice for businesses seeking to gather actionable feedback and measure customer satisfaction with its fast and easy Net Promoter Score (NPS) surveys. While it excels in its core function, many companies find themselves exploring a Delighted alternative due to specific feature requirements, pricing considerations, or a desire for more comprehensive survey capabilities. This article delves into the best alternatives to Delighted, helping you find the perfect fit for your customer feedback strategy.

Best Delighted Alternatives

Whether you're looking for advanced analytics, specialized survey types, or a more budget-friendly option, these Delighted alternatives offer a range of features to meet diverse needs in customer experience management.

SurveyLab

SurveyLab is a robust online survey software designed for businesses of all sizes, making it an excellent Delighted alternative for those needing extensive features. Available on Web, Android, iPhone, and iPad, SurveyLab is a Commercial SaaS platform. It boasts a comprehensive set of features including Net Promoter Score (NPS), embedded email surveys, SMS API, cross tabulation, pop-up surveys, responsive design, real-time reports, data API, Slack integration, Salesforce integration, and white-labeling, offering a powerful and versatile solution for detailed feedback collection and analysis.

LimeSurvey

LimeSurvey, formerly PHPSurveyor, is an Open Source PHP web application that serves as a strong Delighted alternative, particularly for users seeking a customizable and self-hosted solution. Available as Freemium software for Mac, Windows, Linux, and Web, it allows for both online and offline survey development, publishing, and response collection. Key features include a quiz maker, multiple language support, and responsive design, providing flexibility for various survey needs.

Qualtrics

Qualtrics is an industry-leading provider of online survey software, offering a powerful Delighted alternative for enterprises requiring advanced research and customer experience management. As a Freemium Web platform, Qualtrics provides robust features such as cross tabulation, comprehensive customer feedback tools, SMS surveys, and in-depth survey analysis, making it ideal for complex data collection and insights.

Positively Free NPS

Positively Free NPS is a Commercial Web platform focused on tracking and growing customer happiness with Net Promoter Score®, making it a direct Delighted alternative for NPS-centric feedback. This tool allows businesses to collect and analyze customer feedback efficiently, featuring dedicated customer support, e-commerce integration, and Slack integration to streamline operations and boost business growth.

Devoted

Devoted offers a Free, super quick, and simple way to collect actionable customer feedback, serving as an accessible Delighted alternative. Available across multiple platforms including Mac, Windows, Android, iPhone, Chrome OS, Windows Phone, and iPad, Devoted focuses on core Net Promoter Score (NPS) functionalities and general customer feedback, making it easy for non-technical users to get started.

PriceChecks

PriceChecks is a Commercial Web platform designed for hassle-free and affordable pricing optimization, primarily for small web product or SaaS owners. While its summary doesn't list specific customer feedback features, it could be considered a tangential Delighted alternative if the user's primary goal is business growth unlocked through pricing strategies rather than direct NPS measurement.

Promoter.io

Promoter.io is a Commercial Web platform that specializes in measuring Net Promoter Score and generating actionable customer insights. As a direct Delighted alternative, Promoter.io helps businesses grow by leveraging customer feedback, focusing specifically on NPS measurement to provide valuable data for business decisions.

CusJo

CusJo is a Freemium Web platform that boasts human intelligence enhanced by AI, making it a sophisticated Delighted alternative for professionals seeking advanced primary research survey analytics. It provides the world's most advanced tools for talent, customer, and market research, featuring artificial intelligence and benchmark analytics for deep insights.

Wizu

Wizu offers a conversational User Interface for measuring and improving customer experience and employee engagement, presenting itself as a next-generation Delighted alternative to traditional surveys. Available for Free on Mac, Windows, Web, Android, iPhone, Chrome OS, Android Tablet, Windows Phone, and iPad, Wizu is customizable and includes features like Net Promoter Score (NPS), making it a versatile tool for feedback collection.

Customer.guru

Customer.guru is a Freemium Web service that automatically measures customer satisfaction over time using the Net Promoter System, making it a direct and convenient Delighted alternative. It integrates seamlessly with existing systems and focuses on core features such as customer feedback, customer service, and Net Promoter Score (NPS) to provide set-and-forget satisfaction tracking.

Choosing the right Delighted alternative depends entirely on your specific needs, budget, and the scale of your feedback initiatives. Whether you prioritize comprehensive features, open-source flexibility, specialized NPS tracking, or AI-powered analytics, the options above provide excellent alternatives to help you gather valuable customer insights and drive business growth.