Unlocking Collaboration: The Best SharedBox Alternatives for Your Team
SharedBox positions itself as a seamless solution for managing shared inboxes directly within Slack, transforming conversations into collaborative workflows. It promises to streamline email communication, allowing teams to comment, add notes, and reply without ever leaving their familiar Slack environment. While SharedBox offers a compelling vision for integrated communication, businesses often seek alternatives that provide broader functionality, deeper integrations, or a more tailored approach to customer support and team collaboration. This article explores the top SharedBox alternative solutions to help you find the perfect fit for your team's needs.
Top SharedBox Alternatives
If you're looking to enhance your team's communication, streamline customer support, or simply find a different approach to shared inboxes, these alternatives offer a range of features and pricing models to consider. Each one brings its unique strengths to the table, making them strong contenders for replacing or complementing your current SharedBox setup.
Freshdesk
Freshdesk is an award-winning online help desk software that empowers teams to support customers across various channels like email, phone, web, and even social media. Available across multiple platforms including Mac, Windows, Linux, Web, Android, iPhone, and Chrome OS, it's a versatile SharedBox alternative, offering features like automatic customer engagement, customer feedback, and robust team collaboration tools for effective customer service.
Front
Front is a powerful email management software designed specifically for teams, integrating seamlessly with your existing tools. As a strong SharedBox alternative, it excels in shared inbox functionality, allowing team members to assign messages, write internal comments, and collaborate in real-time. Front is a commercial solution available on Mac, Windows, Linux, Web, Android, and iOS, featuring email tracking and comprehensive team collaboration.
Zendesk
Zendesk offers a comprehensive, on-demand help desk software solution that covers customer support, trouble ticketing, and knowledge base management. This web-based, commercial platform is an excellent SharedBox alternative for businesses prioritizing robust customer support. Available on Web, Android, iPhone, Blackberry, and iPad, Zendesk provides features like forums and a strong knowledge base to empower both agents and customers.
Missive
Missive provides a single app for all internal and external communication, combining collaborative email with threaded group chat for productive teams. As a freemium SharedBox alternative available on Mac, Windows, Web, Android, and iPhone, it offers features like a shared inbox, unified inbox, email automation, scheduling, and tracking, making it ideal for teams needing comprehensive communication management.
Help Scout
Help Scout scales like a traditional help desk but delivers a personalized customer experience, akin to normal email interactions. This commercial, web-based SharedBox alternative is available on Web and iPhone, focusing on seamless customer service. Key features include customer feedback, CRM functionalities, and a comprehensive knowledge base, ensuring customers don't encounter clunky ticket systems.
HelpCrunch
HelpCrunch is an all-in-one customer platform for small businesses and startups, combining modern live chat, email marketing automation, and ticketing software. As a robust commercial SharedBox alternative available on Web, Android, and iPhone, it features strong Slack integration, CRM capabilities, customizable chats, and pricing per agent, making it highly flexible for growing teams.
Plumm
Plumm offers a single collaborative customer support dashboard for all your projects, enabling seamless chat with both customers and team members within one workspace. This commercial SaaS solution is an excellent SharedBox alternative, providing features like helpdesk ticketing, real-time collaboration, a shared inbox, and live chat, making it ideal for unified communication.
ProProfs Help Desk
ProProfs Help Desk ticketing software assists agents in tracking customer queries and resolving them promptly. This commercial, web-based SharedBox alternative offers a robust shared inbox, in-built bug tracking, custom data fields, and canned responses. It's a comprehensive solution for customer support teams looking for efficient query management and reporting.
Reamaze
Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers across a single platform, integrating chat, social media, and email. As a powerful commercial SharedBox alternative available on Mac, Windows, Linux, Web, Android, and iOS, Reamaze offers features like automated messaging, e-commerce integration, workflow automation, CRM, and a robust knowledge base.
MailClark for Slack
MailClark for Slack acts as your team's bot for external communications, enabling teams to send and receive emails directly within Slack. This commercial, web-based SharedBox alternative is specifically designed for Slack integration, making it an excellent choice for teams heavily reliant on Slack for customer support and internal communication.
Choosing the right SharedBox alternative depends heavily on your team's specific needs, budget, and desired feature set. Whether you prioritize deep customer support functionalities, extensive team collaboration tools, or seamless integration with your existing platforms, the options listed above provide diverse solutions to help your team communicate and collaborate more effectively.