Discover the Best Helpman Alternatives for Your Knowledge Base Needs
Helpman is a powerful online software designed to help Customer Support teams organize answers and articles publicly, creating a comprehensive knowledge base or help center. This crucial tool reduces the flow on other support channels like chat or email, allowing teams to be more productive and focus on the most important customer requests. However, like any software, Helpman might not be the perfect fit for everyone. Whether you're seeking different features, pricing structures, or platform compatibility, exploring a Helpman alternative can unlock new efficiencies for your customer support.
Top Helpman Alternatives
If you're looking to enhance your customer support strategy with a robust knowledge base or help desk solution, several excellent Helpman alternatives are available. These platforms offer a range of features, from advanced ticketing to extensive customization, catering to diverse business needs.
Freshdesk
Freshdesk is an award-winning online help desk software that provides comprehensive customer support across various channels including email, phone, web, and even Twitter. Available on a Freemium model with paid tiers, and compatible with Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, Android Tablet, iPad, and Google Apps, Freshdesk offers a wide array of features such as ad-free experience, ads monitoring, automatic customer engagement, customer feedback, customer service, SaaS, and team collaboration, making it a powerful Helpman alternative for businesses of all sizes.
UseResponse
UseResponse is a highly customizable Community Feedback and Support Software, available as a PHP script for self-hosted deployment or as a SaaS cloud solution. This commercial platform offers extensive features including helpdesk ticketing, Kanban boards, product roadmap management, task assignments, canned responses, live chat, knowledge base structuring, multibrand support, and integrations with Skype and Slack. Its flexibility and comprehensive feature set make it an excellent Helpman alternative for businesses requiring deep customization and community management capabilities.
Zendesk
Zendesk provides on-demand help desk software that encompasses customer support, trouble ticketing, and a robust knowledge base. As a commercial, web-based SaaS platform accessible on Android, iPhone, Blackberry, and iPad, Zendesk simplifies customer service with its no-install, no-worry approach. Its core features like customer support, forums, and knowledge base functionality position it as a strong contender and a widely recognized Helpman alternative.
Help Scout
Help Scout offers a unique approach to help desk scaling, providing a personalized customer experience akin to normal email interactions, eliminating the need for customers to navigate clunky ticket systems. This commercial, web and iPhone-compatible platform prioritizes customer feedback, CRM, customer service, customer support, and knowledge base features. Its focus on personalized interactions while maintaining scalability makes it a compelling Helpman alternative for businesses valuing a human touch in their support.
UserEcho
UserEcho empowers businesses to quickly establish a modern Community for customer support, including a support forum with voting capabilities. As a commercial, web-based SaaS platform available on iPhone and iPad, it offers features such as UI customization, customer feedback, CRM, knowledge management, and live chat. UserEcho's focus on community-driven support and ease of setup makes it a valuable Helpman alternative for engaging customers effectively.
JitBit Helpdesk
JitBit Helpdesk is a ticketing software designed for customer service teams to track support requests and fully integrate with mailboxes. This commercial solution is compatible with Windows, Web, Android, Android Tablet, and iPad. Its core features include text chat, customer support, and knowledge base functionality. JitBit Helpdesk's streamlined ticketing and mailbox integration make it a practical Helpman alternative for efficient support request management.
ProProfs Help Desk
ProProfs Help Desk ticketing software assists agents in tracking and resolving customer queries in a timely manner. This commercial, web-based platform offers a shared inbox, in-built bug tracking, helpdesk ticketing, custom data fields, customer support, integrations, canned responses, and robust reporting. Its comprehensive set of features focused on ticket management makes ProProfs Help Desk a strong Helpman alternative for improving agent productivity and customer satisfaction.
Desk.com
While Salesforce announced the end-of-life for Desk.com in March 2020, it was a commercial, web-based platform that allowed businesses to centralize all customer information and engage them across various channels, primarily focusing on customer support. Although no longer actively developed, its historical impact in unifying customer views makes it a notable mention for those familiar with past solutions, and an example of the evolution of Helpman alternatives in the market.
Kayako
Kayako is an effortless customer service software designed to boost team productivity and build customer loyalty. This commercial platform, compatible with Mac, Windows, Linux, Web, Android, iPhone, Blackberry, Android Tablet, Windows Phone, and iPad, facilitates support via email, live chat, Facebook, and Twitter. Key features include CRM, customer service, knowledge base, and live chat, positioning Kayako as a versatile and robust Helpman alternative for comprehensive multi-channel support.
Reamaze
Reamaze is a helpdesk and live chat platform that enables businesses to support, engage, and convert customers from a single platform, ideal for chat, social media, and email interactions. This commercial solution is available on Mac, Windows, Linux, Web, Android, iPhone, and iPad. Features include live chat, helpdesk ticketing, automated messaging, ecommerce integration, CRM, customer journey mapping, custom widgets, and Shopify integration. Reamaze's all-in-one approach to customer engagement makes it a powerful and modern Helpman alternative, particularly for e-commerce businesses.
Choosing the right knowledge base or help desk software is crucial for efficient customer support. We encourage you to explore these Helpman alternatives, carefully considering their features, platforms, and pricing models to find the best fit for your unique business needs and customer service strategy.