Top Gainsight Alternatives for Enhanced Customer Success
Gainsight is a leading Customer Success Management solution, empowering B2B companies to proactively manage retention, reduce unexpected churn, and identify upsell opportunities. It achieves this by leveraging “big data” analytics across sales data, usage logs, support tickets, surveys, and other sources of customer intelligence. While incredibly powerful, businesses often seek a Gainsight alternative that might better fit specific budgets, feature requirements, or integration needs.
The Best Gainsight Alternatives
Whether you're looking for open-source flexibility, a more integrated collaboration suite, or specific features to streamline your customer success workflows, these alternatives offer compelling solutions.
HumHub
HumHub is a free and open-source social network software and framework, making it a flexible Gainsight alternative for organizations looking to build their own intranet or team collaboration platform. Available on Freemium, Mac, Windows, Linux, Web, and BSD platforms, and self-hostable, it offers features like intranet functionality, PHP support, real-time collaboration, social networking, and task management, fostering strong internal team collaboration to support customer success efforts.
Bitrix24
Bitrix24 is a comprehensive suite for project collaboration and customer management, making it a strong Gainsight alternative, especially for companies seeking an all-in-one solution. Free for up to 12 users, it's available on Freemium, Mac, Windows, Linux, Web, Android, iPhone, Android Tablet, iPad, and Self-Hosted platforms. Its rich feature set includes CRM, shared calendars, task management, team collaboration, video chat, custom data fields, document sharing, Gantt charts, group chat, project tracking, screen sharing, social intranet, and workflow automation.
Alfresco Community Edition
Alfresco Community Edition is a leading open-source enterprise content management system. As a free, open-source Gainsight alternative, it focuses on document management and workflow, running on Mac, Windows, Linux, Web, iPhone, and iPad. While not a direct customer success platform, its robust DMS and workflow capabilities can support the organization of customer-related content and automate internal processes that contribute to customer satisfaction.
eXo Platform
eXo Platform is a Digital Workplace solution for enterprises, offering a collaborative environment that can indirectly enhance customer success operations, positioning it as a relevant Gainsight alternative for internal enablement. Available on Freemium, Open Source, Mac, Windows, Linux, Web, Android, iPhone, iPad, Self-Hosted, and SaaS, it provides features such as app integration, chat, file sharing, group collaboration, real-time collaboration, shared calendars, social intranet, task management, and team messaging.
Yammer
Yammer revolutionizes internal corporate communications through a private and secure enterprise social network. While primarily focused on internal communication, its social networking capabilities can improve information flow and collaboration among customer-facing teams, making it a viable (albeit different) Gainsight alternative for fostering a customer-centric culture. It's a Commercial platform available on Web, Android, iPhone, and Windows Phone.
Workplace by Facebook
Workplace by Facebook connects everyone in a company through group discussions, a personalized news feed, and voice & video calling. As a Freemium platform available on Web, Android, iPhone, Android Tablet, and iPad, its features like social networking, team collaboration, teamwork, video calling, and voice call foster internal communication that can indirectly support customer success by improving team cohesion and knowledge sharing, serving as a more accessible Gainsight alternative for communication.
Microsoft SharePoint
Microsoft SharePoint enables organizations to share and manage content, knowledge, and applications for empowered teamwork and seamless collaboration. A Commercial platform on Windows, Web, Android, iPhone, and Windows Phone, it offers cloud-based storage, cloud sharing, real-time collaboration, and team collaboration. While not a direct customer success platform, its robust content management and collaboration features make it a strong Gainsight alternative for managing customer-related documentation and fostering internal team work.
Collabit
Collabit is an intranet, collaboration tool, and workflow management system that allows for easy customization and the design of web applications within it. This Commercial web-based platform, also available on iPhone and iPad, provides DMS, real-time collaboration, task management, team collaboration, and workflow features, making it a flexible Gainsight alternative for businesses seeking a tailored solution to manage their internal processes and customer-related tasks.
Huddle
Huddle offers online collaboration & content management for the enterprise, providing a network of secure online workspaces for file storage and sharing. As a Commercial platform on Web, Android, iPhone, Blackberry, Android Tablet, and iPad, it features cloud storage, cloud sync, file management, file-sync, online collaboration, real-time collaboration, task management, and team collaboration. Its secure content management and collaboration capabilities position it as a strong Gainsight alternative for managing customer data and team projects.
Igloo Software
Igloo Software provides a modern intranet that connects people with the information they need to do their best work. This Commercial platform, accessible on Mac, Windows, Linux, Web, Windows Mobile, Android, iPhone, Blackberry, Chrome OS, Android Tablet, Windows Phone, and iPad, offers file sharing, online collaboration, real-time collaboration, social intranet, social networking, and team collaboration. Its comprehensive features for internal communication and knowledge sharing make it a valuable Gainsight alternative for fostering a collaborative customer success environment.
Ultimately, the best Gainsight alternative for your organization will depend on your specific needs, budget, and desired feature set. Explore these options to find the perfect fit for your customer success strategy.