Top EasyVista Alternatives for Comprehensive IT Service Management
EasyVista 2012 has long been a go-to solution for comprehensive IT Service Management, IT Asset Management, IT Financial Management, and IT Project Management. Its modular and integrated approach has served many organizations well. However, as business needs evolve and new technologies emerge, many are seeking an EasyVista alternative that might offer different features, pricing models, or user experiences. Whether you're looking for enhanced cloud capabilities, more specific integrations, or a different approach to ITIL readiness, there are numerous powerful platforms available to consider.
Best EasyVista Alternatives
Finding the right IT service management software is crucial for efficient operations and optimal customer support. Here are some of the leading alternatives to EasyVista that offer robust features for managing IT assets, service requests, and overall IT operations.
Zendesk
Zendesk offers on-demand help desk software, ideal for customer support, trouble tickets, and knowledge base management. It's a web-based, Commercial platform available across Web, Android, iPhone, Blackberry, and iPad, focusing on Software as a Service. Its key features include comprehensive customer support, forums, and a robust knowledge base, making it a strong contender for organizations prioritizing customer interaction.
InvGate Service Desk
InvGate Service Desk is a web-based, ITIL-ready solution known for its unprecedented user interface and code-free configuration. It's a Commercial solution available on Mac, Windows, Linux, Web, Android, iPhone, Android Tablet, and iPad. It excels in managing Incident, Problem, Change, Asset, and Knowledge, making it a highly configurable and versatile alternative to EasyVista.
OTRS
OTRS is a leading cloud-based help desk and process automation solution used to improve customer relationships and reduce costs. This Commercial platform is available on Windows, Linux, and Web, offering features like CMDB and Process Management, Incident Management, Inventory Management, Web-Based access, Customer service, and Workflow Automation. It's a comprehensive choice for those seeking robust ITSM and process automation.
Trengo
Trengo provides a unified inbox for all customer contact channels including Messaging, Chat, Text, E-mail, and Call. As a Commercial Software as a Service (SaaS) platform, available on Web, Android, and iPhone, it offers extensive features such as WhatsApp integration, customer service, helpdesk ticketing, live chat, and multiple account support, making it ideal for unified communication management.
ServiceNow
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. It's a Commercial, Web-based Software as a Service (SaaS) platform offering essential features like helpdesk ticketing and IT Asset Management. ServiceNow is a strong EasyVista alternative for large enterprises seeking robust automation and comprehensive IT operations management.
Helpy.io
Helpy.io is a private cloud customer support software for organizations serious about data control. Available as Freemium and Open Source, it can be Self-Hosted or used as SaaS across Mac, Windows, Linux, Web, iPhone, and iPad. Its features include support for Bootstrap, customer support, forums, knowledge base, and multiple languages, making it a flexible option for data-conscious users.
AzureDesk
AzureDesk is an affordable helpdesk software for smooth customer support delivery, priced at $5 per agent per month. This Commercial solution is available on Web, Chrome OS, and can be Self-Hosted. It focuses on core customer service and support functionalities, making it a cost-effective EasyVista alternative for smaller teams.
Deskero
Deskero features an innovative user interface designed for a streamlined experience in client care. This Commercial, Web-based platform is also available on Android, iPhone, and iPad. It offers features like Customer Feedback, CRM, Customer service, Customer support, Customizable options, and Social network integration, providing a modern approach to customer engagement.
Vivantio
Vivantio is recognized as a highly flexible, reliable, and trusted IT service management software. It is a Commercial solution available on Web and can be Self-Hosted. While no specific features are listed, its reputation for flexibility suggests it can be tailored to various IT service needs, serving as a solid alternative for those seeking adaptable ITSM.
Enchant
Enchant provides simple customer support for growing teams, described as "like Gmail on steroids." This Commercial, Web-based powerful helpdesk solution helps teams deliver excellent support. Key features include CRM, Customer service, Customer support, and Software as a Service delivery, making it an efficient choice for streamlined communication.
Choosing the best EasyVista alternative depends heavily on your specific organizational needs, budget, and desired features. We encourage you to explore these options further to find the perfect fit for your IT service management and customer support requirements.