Top Cerb Alternatives: Find Your Ideal Collaboration and Automation Solution
Cerb6 is a powerful, web-based platform designed for business collaboration and automation. It helps teams manage everything from email floods to task tracking, knowledge sharing, and customer feedback. While Cerb offers a comprehensive suite of features, businesses often seek a Cerb alternative for various reasons, including specific feature needs, budget constraints, or a preference for open-source solutions. This guide explores some of the best alternatives to Cerb, helping you find the perfect fit for your organization's unique requirements.
Top Cerb Alternatives
Whether you're looking for a more specialized help desk, a robust project management tool, or a free open-source option, there's a Cerb alternative out there for you. Here are some of the top contenders that offer similar, or even enhanced, capabilities for business collaboration and automation:
osTicket
osTicket is a lightweight, open-source support solution that serves as an excellent Cerb alternative for businesses primarily focused on customer support and helpdesk ticketing. It features a built-in customer portal and a rich admin dashboard for easy ticket management. Available on Free, Open Source, Windows, Linux, and Web platforms, it's also Dockerized and uses PHP, offering features like customer support and task management.
Freshdesk
Freshdesk is an award-winning online help desk software that stands out as a strong Cerb alternative for its multi-channel customer support capabilities, including email, phone, web, and social media. It offers Freemium and paid plans, supporting Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, Android Tablet, iPad, and Google Apps. Key features include automatic customer engagement, customer service, and robust team collaboration.
((OTRS)) Community Edition
((OTRS)) Community Edition is the free, open-source version of OTRS, making it an ideal Cerb alternative for organizations seeking a powerful ticketing and process automation suite without licensing costs. It runs on Mac, Linux, Web, and Self-Hosted environments using Perl, and provides features like SLA management, customer support, email notifications, a knowledge base, and workflow automation.
Zendesk
Zendesk offers on-demand help desk software that is a widely recognized Cerb alternative for customer support, trouble ticketing, and knowledge base management. As a Commercial web-based solution, it supports Android, iPhone, Blackberry, and iPad, and focuses on providing comprehensive customer support, integrated forums, and a robust knowledge base as a Software as a Service (SaaS).
Help Scout
Help Scout is a commercial help desk solution that scales effectively while maintaining a personalized customer experience, making it a compelling Cerb alternative for those prioritizing customer communication. It operates as a web-based service with iPhone support, offering features like customer feedback, CRM capabilities, customer service, customer support, and an integrated knowledge base.
InvGate Service Desk
InvGate Service Desk is a web-based ITIL-ready solution with an intuitive user interface, serving as a powerful Cerb alternative for organizations needing robust IT service management. This commercial software supports Mac, Windows, Linux, Web, Android, iPhone, Android Tablet, and iPad, and offers code-free configuration for incident, problem, change, asset, and knowledge management.
OpenSupports
OpenSupports is an open-source ticket system that provides a free and self-hosted Cerb alternative for managing customer inquiries through tickets. It is ideal for teams seeking basic yet effective helpdesk ticketing, customer support, and task management features, along with a wiki for knowledge sharing.
GoToAssist
GoToAssist is a commercial solution providing live-support capabilities, making it a valuable Cerb alternative for businesses requiring remote desktop and remote support features to quickly resolve technical issues for customers. It is available on Windows, Web, Android, iPhone, Android Tablet, and iPad.
VisionProject
VisionProject is a web-based software offering a powerful Cerb alternative for comprehensive project management, issue tracking, and team collaboration. It supports Free Personal use on the Web and features asset management, customer feedback, customer support, DMS, employee time tracking, Kanban boards, and extensive knowledge and resource management.
ProProfs Help Desk
ProProfs Help Desk ticketing software is a commercial web-based Cerb alternative designed to help agents track customer queries and resolve them efficiently. It offers a shared inbox, in-built bug tracking, custom data fields, canned responses, and robust reporting features for streamlined customer support.
Choosing the best Cerb alternative depends entirely on your specific needs, whether it's a focus on customer support, comprehensive project management, open-source flexibility, or budget considerations. We encourage you to explore these options further to find the perfect solution that aligns with your business goals and enhances your team's collaboration and automation efforts.