Top Boomtown Alternatives: Finding the Best Product Support Platform for Your Business
Boomtown is a robust product support platform designed to simplify the selling, activation, and servicing of technology products for real-world businesses. It leverages integrated knowledge, AI, and seamless collaboration to automate exceptional customer experiences at scale. While Boomtown excels in its niche, businesses often seek alternatives for various reasons, including specific feature needs, budget constraints, or a desire for different integration capabilities. This article explores some of the best Boomtown alternative options available today.
Top Boomtown Alternatives
When searching for a product support platform, it's crucial to consider solutions that offer comprehensive customer service, efficient team collaboration, and scalable features. Below, we've compiled a list of top alternatives to Boomtown, each bringing unique strengths to the table.
Freshdesk
Freshdesk is an award-winning online help desk software that provides versatile customer support across email, phone, web, and social media channels like Twitter. It's an excellent Boomtown alternative for businesses seeking a flexible platform, available as Freemium and commercial options across Mac, Windows, Linux, Web, Android, iPhone, Chrome OS, Android Tablet, iPad, and Google Apps. Key features include ad-free experience, automatic customer engagement, customer feedback tools, and strong team collaboration capabilities.
Front
Front stands out as the first email management software for teams that integrates seamlessly with existing tools. As a robust Boomtown alternative, Front offers a commercial platform available on Mac, Windows, Linux, Web, Android, iPhone, Android Tablet, and iPad. Its core strengths lie in shared inboxes, a dedicated comment section for internal team communication, email tracking, real-time collaboration, and overall superior team collaboration features for customer service.
Zendesk
Zendesk is a widely recognized on-demand help desk software that simplifies customer support, trouble ticket management, and knowledge base creation. As a commercial web-based Boomtown alternative, it also supports Android, iPhone, Blackberry, and iPad. Zendesk's no-install, no-worry approach makes it a popular choice for businesses needing robust customer support, integrated forums, and a comprehensive knowledge base, all delivered as a Software as a Service (SaaS).
Plumm
Plumm offers a single collaborative customer support dashboard for all your projects, enabling seamless chat with both customers and team members within a unified workspace. This commercial Software as a Service (SaaS) platform is a strong Boomtown alternative, providing essential features like customer support, helpdesk ticketing, real-time collaboration, a shared inbox, live chat, and efficient team messaging.
ProProfs Help Desk
ProProfs Help Desk ticketing software empowers agents to efficiently track customer queries and ensure timely resolution. As a commercial web-based Boomtown alternative, it features a shared inbox, in-built bug tracking, helpdesk ticketing, custom data fields, comprehensive customer support, robust integration capabilities, canned responses for quick replies, and insightful reporting tools.
Desk.com
Although Salesforce announced its end-of-life for March 2020, Desk.com (formerly Assistly) was a notable commercial web-based platform that allowed businesses to centralize customer views and engage them across various channels. While no longer actively developed, its focus on unified customer support made it a relevant Boomtown alternative in its time.
LiveAgent
LiveAgent Helpdesk is a multi-channel customer support solution that helps businesses serve customers across voice, email, live chat, Facebook, Twitter, and contact forms. This commercial web-based Boomtown alternative also supports Android, iPhone, Android Tablet, and iPad, and is built with PHP. Its extensive features include modern live chat, CRM integration, customer service and support, gamification, helpdesk ticketing, integrated chat, a knowledge base, and voice call capabilities.
Kayako
Kayako offers effortless customer service software designed to boost team productivity and foster customer loyalty. As a commercial Boomtown alternative, it provides comprehensive support via email, live chat, Facebook, and Twitter. Available on Mac, Windows, Linux, Web, Android, iPhone, Blackberry, Android Tablet, Windows Phone, and iPad, Kayako includes powerful CRM functionalities, customer service tools, a robust knowledge base, and live chat capabilities.
ServiceNow
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. As a commercial web and Software as a Service (SaaS) platform, it serves as a powerful Boomtown alternative for businesses focused on IT support and asset management. Its key features include advanced helpdesk ticketing and comprehensive IT Asset Management capabilities.
Groove
Groove is a dedicated help desk software specifically tailored for small businesses. As a commercial web-based Boomtown alternative, Groove offers essential features for effective customer service and support, including a comprehensive knowledge base and seamless Slack integration for enhanced team communication.
The landscape of product support and customer service platforms is diverse, offering a wide range of features and pricing models. Each Boomtown alternative presented here brings its own set of advantages, from multi-channel support and advanced ticketing to robust team collaboration and IT service management. We encourage you to explore these options further, considering your specific business needs, budget, and desired integrations to find the best fit for your operations.